Intuvia display problem

Mkj

Member
Region
United Kingdom
City
oswestry
Hi
I have had a problem with my bosch intuvia display on my Raleigh lotus tour.

Attach to bike would come on the display & it would then turn itself off & wouldn't come back on & the battery wouldn't work.

I took the bike to my local Raleigh dealer & they told me it was a problem with the display & I needed a new one,so I bought one & the same message attach to bike would come up & the display would switch its self off.

I have taken the bike back to the dealer & also contacted bosch ebike UK.

Could anybody on here help? Thanks

 

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the contacts don't look bad. I have cleaned all the contacts with this it helps.
it could be the mount is worn out and not holding the display well. I have had that on my nyon.

and the mount. its not hard to do you would just replace the mount and not the wires. it could be the wires and the shop would need to run new wires.
 
What battery pack do you have? 400wh? 3 things can be going on; dirty contacts, dead battery in the intuvia, or a reboot issue.
1. Dirty contacts, use a pencil eraser and rub all the contacts.
2. Dead battery in Intivia,
3. Reboot main battery pack. I had an intermittent problem with my 400wh battery pack. The display would come on, but show no mph and not let me change PAS levels. Researched on line and found the solution. Turn on the display, if you get the situation with no speedometer and no PAS options, reach down and push the reboot button on the main battery pack and hold down for at least 5 seconds. When you release it, everything on the display comes on. Probably had to do that 4 times over 6 years. Works great. The only time I had to replace an Intuvia was after a crash. The back tabs broke off the back of the removable section of the display. I rode it for a year with the security bolt in the back and two zip ties around the base and display. If you aren't on a warranty, you can buy online for $177 for a new display and base. https://www.modernbike.com/ebike-head-units
 
€88 from bike-discount germany. Alternatively fit Purion display for €77 will need wiring in by shop. Less information but no electrical contact issues and you can't loss it or have it stolen. I prefer it as less distracting than Intuvia but that personal thing.
 
Thanks for the info I will go to the shop tomorrow & show them your replies
What battery pack do you have? 400wh? 3 things can be going on; dirty contacts, dead battery in the intuvia, or a reboot issue.
1. Dirty contacts, use a pencil eraser and rub all the contacts.
2. Dead battery in Intivia,
3. Reboot main battery pack. I had an intermittent problem with my 400wh battery pack. The display would come on, but show no mph and not let me change PAS levels. Researched on line and found the solution. Turn on the display, if you get the situation with no speedometer and no PAS options, reach down and push the reboot button on the main battery pack and hold down for at least 5 seconds. When you release it, everything on the display comes on. Probably had to do that 4 times over 6 years. Works great. The only time I had to replace an Intuvia was after a crash. The back tabs broke off the back of the removable section of the display. I rode it for a year with the security bolt in the back and two zip ties around the base and display. If you aren't on a warranty, you can buy online for $177 for a new display and base. https://www.modernbike.com/ebike-head-units
Hi I'm not getting anything on the display at all & my display is brand new only just bought it
 
€88 from bike-discount germany. Alternatively fit Purion display for €77 will need wiring in by shop. Less information but no electrical contact issues and you can't loss it or have it stolen. I prefer it as less distracting than Intuvia but that personal thing.
That is where I bought my replacement, but I was under the impression they would not sell and ship to the States any longer.
 
That is where I bought my replacement, but I was under the impression they would not sell and ship to the States any longer.
I've not brought any bosch parts from them for few years so it may be case. They stopped exporting Shimano and Thule a few years ago unfortunately. Luckily Aliexpress still sell Shimano, Chinese aren't so fussy about export rules.
 
That's upsetting. Might be the internal battery after all?
I honestly wouldn't know I've emailed bosch & asked him to send a technician down because I'm getting fed up with it.
I broke down halfway to work it's 6 miles each way I hope I have better luck with the specialized that's being delivered tomorrow.
 
I have the same problem as OP with my wife's Intuvia.

This is such an "own goal" by Bosch. They've somehow designed an Achilles Heel into the ebike system that didn't need to exist at all.

Our Intuvia displays have a small rechargeable battery in them, and this battery needs to recharge from time to time, drawing power from the main 48v battery. Why does the display have a battery at all? I guess that's because some people might want to use the bike computer features of the Intuvia away from their bike. As in, take it to their desk and look over their odometer. What a useless feature!!! But because of that, it has a battery, and they engineered the entire bike system to fail completely if that small battery fails. They could have just made the Intuvia display battery-free and dependent on the main battery, as most other bikes do. Or, at worst, put in a display battery, but even if it dies, the bike and display should work as long as it's connected to a good bike battery. In product design, that's called "fail gracefully".

Apparently the Intuvia display, with its vulnerable tiny battery, is REQUIRED to have a enough power to send the "Startup" command to the bike system, and to engage the main battery. If your display can't muster enough power on its own, it cannot start the bike.

This whole story reminds me of my Tesla Model S, and my Nissan Leaf, both of which have been turned into expensive paperweights on occasion when the conventional 12v lead-acid battery in them dies after two years. The car computers run off of this old school 12v battery, and if the computer won't turn on, you cannot turn on the car. You are bricked, even though you have a massive and full EV battery. Foiled by the smaller startup battery! Same as my wife's Bosch bike!

Anyhow, if your bike encounters any problems with charging (bad connections, bad battery, main battery disconnected for a long time), your display battery could die. It also will age and degrade over time. There is a risk if you put your bike into winter storage the display battery could discharge and permanently die. Because of the mere existence of this battery, there are now many *new* ways your entire bike system can fail on you. Thanks, Bosch.

So I got out my soldering iron, and replaced the display battery a year ago (like the YouTube video in another comment here). That worked for a few months, but when winter came and my wife rode less, eventually the "Attach to bike"..."See You" messages recurred. And that brings me to today. She just came in the house to tell me she's got the same problem again.

As for the OP, who had replacement parts installed by a shop, and it worked for a few days then stopped. The reason that would happen is they put a new display on, with a working battery, but the recharging is not working for some reason. If that battery doesn't get recharged correctly, after a number of rides with the display on, it runs out of power. Temporary fixes are below.

SOLUTIONS:
Apparently, an easy work-around for a weak display battery, is to simply start the bike from the button on the battery itself. As bad luck would have it, my wife's Raleigh bike has the battery mounted inside the downtube, and has cutout holes for the key and the charger, but NOT the button. So I cannot reach it. (nice design, thanks Raleigh.)
(Update: I drilled a 1/2" hole in the frame, so now she can push the button, and it works well.)

The second work-around is that there is a micro USB charge plug on the side of the Intuvia, and you may be able to put some charge into your display with a phone charger.

Lots of people (not me) seem to have a "Warped mount" problem, where the mount is not integrated well with the bike handlebars, and gets just a bit bent out of shape. This causes bad connections where the Intuvia slides in. Sure, you should try to clean your contacts, and inspect them to make sure they are springy and clean. But also, try loosening the mount on the handlebars to see if your display connects better like that.
 
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Hi thanks for the reply I've now sold the bike Bosch eventually fixed the problem I now have a specalized turbo vado 5.0 igh & a Cannondale Moterra lab71 which has a bosch cx race motor & battery a massive upgrade some of the features on the bosch system are amazing!
 
Sounds great. Congrats on the new bikes. I bought my dad a Specialized, and I really like their software, and their battery management smarts. In particular, the way the main battery is programmed to only take an 85% charge most of the time, and a full balancing charge 1 out of 10 times. This is smart, is how the best EVs prolong the life of their batteries, and is a great feature option for riders who don't need the full 100% range every day, but would rather prolong the life of their expensive main battery.

I'm kinda an ebike geek, since I've bought over 15 ebikes since 2010, for me and my family, and they range from cheap chinese exports to top german brands. And I do most of the repairs and maintenance myself. That's why Bosch kinda frustrates me, because I haven't found it to be that much better than my cheaper Chinese stuff, and it costs more to maintain or replace batteries. That said, all my Bosch bikes are 2015-18, so not the latest.

Anyway, I could see that your thread was old. I just wanted to post a couple of answers for other people (like me) who land on that post looking for more info.
 
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