Impressed with Specialized store service

[mobilejo]

I went to turn on my Tero yesterday (7 month old, 2.5k mile, 80+ charge cycles) and found it non-responsive. I saw it charge upto 100% the night before so it wasn't out of juice. The battery was basically kaput - completely non-responsive.

I took the bike to my nearest Spec store and the tech confirmed the battery was a write off. He said he'd open a case and get me a new battery as quick as possible. Before I left the store, he came back over to me and said they would give me a battery from one of their new stock bikes and then just replace it when they get the new one from Spec. I left with the brand new battery and was even able to do my ride for the day.

So props to Certini Birmingham for handling that the way they did.

 

[macp]

I agree they are damn good. Our local store in Chester was equally impressive on a recent visit to get our bikes serviced.

 

[Twowheelxtc]

I agree they are damn good. Our local store in Chester was equally impressive on a recent visit to get our bikes serviced.

I’ll second that! Chester staff really helpful.

 

[Base]

Good staff is everything


I still talk to some former customers of stores where I worked, the've bonded to the store based on the service we provided in the past