MrCaspan
Active Member
So I have been having issues with my brand-new Atwater that every so often it just looses all its get up and go power. It still has power but it's like there is no torque or over the top power. I'll be in the middle of my comute and I'll peddle or push the throttle and there is no torque and if I'm on a hill it won't climb the hill, on a straight away it will just keep the current speed. If I power down the device then power back up the problem goes away so I am not sure what the problem is. I have upgraded the firmware using the app and still no fix. This happens about 2-3 in a 16 km commute. Very frustrating! I have contacted support with no response for over a week.
Here is a video of it happening.
Here is a video of it happening.