I paid $4700 for a 65lb paperweight.

If its that expensive, one could file a small claims lawsuit against the company. It's worth the $500 lawyer fee to show up in court and defend your case.
 
That’s funny, because on the previous bike, I was able to ride that battery down quite a ways past 20%, which is what happened when I discovered that the battery charger had failed. (I had it on the charger overnight, assumed it was charged, then discovered it wasn’t)

In any case, it’s obvious that you didn’t read my post. The bike does not start up at all. After the 3rd incident, and after the battery was fully charged, it would no longer start up. A new battery didn’t fix the issue.

Don’t push the blame on me. It’s a failed bike. Not a person who failed to read the owner’s manual, which I did cover to cover. (And my brother and boyfriend both have e-bikes that they’ve ridden down below 20%, all the way to zero, and the bike still functioned.)
You are 100% right on everything. That bike has a major problem and needs to be shipped back at their expense now! Don't even do anymore tests or bother bike shops with it. Just send it back. There could be a bare wire somewhere shorting out the system which can be dangerous. You having to peddle that much weight like you did is totally unaccepable for a new bike! My bike weighs the same as that and I know what it feels like to peddle one with no power. Not good. Send it back and buy one with a good reputation for quality. Mine was cheap compared to many, but holds up good. I have totally drained my battery riding and it worked down past the last bar showing. Good luck. Keep us posted.
 
Before shipping it back, did anyone take the cover off the control unit and check for loose connections? Those wires are just plugged in, not soldered, and can come loose. Only takes a minute to check. That control unit is the bikes brain and can be a problem at times.
 
The gremlins in my 2022 Giant Fastroad Ex Pro disappeared after 500 miles. When it would shut off randomly, I would just unlock the battery and re-seat it. It would power back on, and I would continue my ride. In the last 500 miles, no issues with random shutoffs...crossing my fingers. I love this bike, because it is fast and light, but if the problems return....I will replace it with a Specialized Vado 5.
 
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