I paid $4700 for a 65lb paperweight.

[DaveMatthews]

My first Giant was a 2019 Fathom E+2. It was flawless for 2 years. I sold it to a work buddy and it is still going strong 2 years later.
My upgrade money went to a 2021 Stance E+2 which I mostly did for the rear shock.
It went 2 or 3 months then started to power off. Tried numerous things with the LBS (controller/shim/etc) to no avail.
They replaced the bike for me in early 2021 and I've been super happy with zero issues since.
Every brand has an issue here and there, but if you're unsatisfied move to another and enjoy! My LBS is/was great so that made the issue easy to deal with.

 

[Mike TowpathTraveler]

@MichelleJae: What is the latest update on your Giant? I know by everything you've described that you have been way beyond patient waiting for your LBS and Giant to come to an agreement in getting you back on the road again.

I've no clue as to what WebLink is, but it sounds like a middleman supplier that does not stand behind what it sells. This is relatively a brand new bike that somebody, WebLink, the LBS or Giant (or all three), needs to take ownership of and either fix the thing or replace it outright as what happened with @DaveMatthews and his Giant's issue. Without some kind of definitive promise from all three or one of them, then @Gionnirocket's credit card dispute may be in order.

Right here is probably the Number One issue in Ebike ownership and in particular, from the big corporate heavyweights......service after the sale. Poke around on these forums long enough and it could be Yamaha or Haibike or Stromer or Riese and Muller or Giant or Specialized and you will always find a bike rider left hanging to dry by an indifferent & uncaring support structure that pays lip service to a customer's problems with their ebike.

And for the record, guys......I believe Michelle is a lady, not a guy, as some are for some reason, assuming!

 

[PSm]

The BMS itself will doing this to protect the battery, during my brief foray into Ebike bliss I have discovered a weak undersized controller can give you fits, the first thing I would have done is to check battery voltage, the next obvious thing is to suspect controller- you are apparently pushing this thing beyond its limits, another issue can be a battery not locking in to make good contact.I have had good luck on resolving problems with internet vendors( usually it was a sorry controller or bad contacts) Hope you get it fixed, we need all the E-riders we can muster.

+1
Good recommendations above. With multiple ebikes of different brands, similar symptoms for me turned out to be wiring/connectors, bad battery contact due to manufacturing tolerances or corrosion, or a controller problem. I've never had a Giant bike, but could happen with any brand. YRMV.

 

[kevinmccune]

@MichelleJae: What is the latest update on your Giant? I know by everything you've described that you have been way beyond patient waiting for your LBS and Giant to come to an agreement in getting you back on the road again.

I've no clue as to what WebLink is, but it sounds like a middleman supplier that does not stand behind what it sells. This is relatively a brand new bike that somebody, WebLink, the LBS or Giant (or all three), needs to take ownership of and either fix the thing or replace it outright as what happened with @DaveMatthews and his Giant's issue. Without some kind of definitive promise from all three or one of them, then @Gionnirocket's credit card dispute may be in order.

Right here is probably the Number One issue in Ebike ownership and in particular, from the big corporate heavyweights......service after the sale. Poke around on these forums long enough and it could be Yamaha or Haibike or Stromer or Riese and Muller or Giant or Specialized and you will always find a bike rider left hanging to dry by an indifferent & uncaring support structure that pays lip service to a customer's problems with their ebike.

And for the record, guys......I believe Michelle is a lady, not a guy, as some are for some reason, assuming!

Could be, My Daughter's significant other had a Dad named Michelle( and there are a few different ways to spell this name),if not no worse than say Bobbi for instance.

 

[Ebiker01]

- change the wiring from the battery to the controller and from the Display to the controller
- change also the controller

what-you-need-to-know-about-electric-bike-controller

what-you-need-to-know-about-electric-bike-controller, What is an electric bike controller? How does the electric bike controller work? What is the function of a

www.elecycles.com

 

[username00101]

If its that expensive, one could file a small claims lawsuit against the company. It's worth the $500 lawyer fee to show up in court and defend your case.

 

[Robspace1]

That’s funny, because on the previous bike, I was able to ride that battery down quite a ways past 20%, which is what happened when I discovered that the battery charger had failed. (I had it on the charger overnight, assumed it was charged, then discovered it wasn’t)

In any case, it’s obvious that you didn’t read my post. The bike does not start up at all. After the 3rd incident, and after the battery was fully charged, it would no longer start up. A new battery didn’t fix the issue.

Don’t push the blame on me. It’s a failed bike. Not a person who failed to read the owner’s manual, which I did cover to cover. (And my brother and boyfriend both have e-bikes that they’ve ridden down below 20%, all the way to zero, and the bike still functioned.)

You are 100% right on everything. That bike has a major problem and needs to be shipped back at their expense now! Don't even do anymore tests or bother bike shops with it. Just send it back. There could be a bare wire somewhere shorting out the system which can be dangerous. You having to peddle that much weight like you did is totally unaccepable for a new bike! My bike weighs the same as that and I know what it feels like to peddle one with no power. Not good. Send it back and buy one with a good reputation for quality. Mine was cheap compared to many, but holds up good. I have totally drained my battery riding and it worked down past the last bar showing. Good luck. Keep us posted.

 

[Robspace1]

Before shipping it back, did anyone take the cover off the control unit and check for loose connections? Those wires are just plugged in, not soldered, and can come loose. Only takes a minute to check. That control unit is the bikes brain and can be a problem at times.

 

[Sefutau2020]

The gremlins in my 2022 Giant Fastroad Ex Pro disappeared after 500 miles. When it would shut off randomly, I would just unlock the battery and re-seat it. It would power back on, and I would continue my ride. In the last 500 miles, no issues with random shutoffs...crossing my fingers. I love this bike, because it is fast and light, but if the problems return....I will replace it with a Specialized Vado 5.