Hello everyone, I would just like everyone to know that Lectric ebikes (Brent, Robby & Levi) have excellent customer service, I finally got my 2 bikes and one of them didn't turn on and this was Friday 13th so just my luck I guess. But Brent actually got back to me on Saturday morning to try and troubleshoot the problem and referred it to his technician. Then Robby got back to me later on Saturday and we tried another thing but it still wouldnt turn on. So this morning Robby called me back to have me take off the display screen & Mode button (couple of screws each no prob), it has a quick disconnect and because I have 2 bikes we tried to plug it into the black bike and it still didn't work, so then I took both bikes and plugged the white bike into the black bike and used the black bikes display and everything worked fine on the white one, sounds confusing but not really, I just wanted to make double sure that it was the display screen that was malfunctioning and not something else. So needless to say, the display was the problem and Robby said they would ship me out a new display asap. Well not even 1/2 hr later I had my shipping email and tracking number. Thanks guys, I am very happy with this outcome, it would have been a pain in the butt to send the whole bike back seeings how I live in Canada and had it shipped to the border. Can't say enough about this customer service...so great, well done!!