First bike shop I visited...had bought new Speicalized bikes from them a couple of years ago...
Me: Do you have this type of electric with a thumb or twist throttle?
Them: No, they're becoming less popular.
Me: Do you have any ebikes that are less than $3000?
Them: We have these - a Fuji 250w and a Aventon Pace 350w. We could order you a Pace 500 - they took my name and said they would be getting one in. Never called. Their competitor that only sells ebikes has a half-dozen of them in stock.
Me: I was thinking of a nice pedal bike I could convert.
Them: We don't recommend that - there are lots of problems with breakage.
Me: Where do they break?
Them: Oh, the bottom bracket, the forks, the gears strip out.
Me: Oh.
Me: So bigger tires, a suspension fork, add a mid-drive or hub drive. Like this Trek Pitch.
Them: Well, this 'Pitch' is really a ladies bike - see how the top bar curves down? And they're discontinuing them next year.
I was tickled to have found Aventon there. I would buy one over a Rad Power, but gee, I have two really nice bikes that can easily be converted, especially the one with fat tires and disc brakes. And this older 'big' shop was not much help at all. Mostly they had 3 to 8 thousand dollar Trek and high end electric mountain bikes.
Second bike shop - the 'ebike' shop....
Me: Do you carry a bike called Aventon?
Them: Why yes, we do - it's our best seller of all ebikes. They're right over here, why don't you take one for a spin and try it out. You'll love it.
Me: I tried the Pace 500. Liked it a lot. Thought it was a little too 'zoomy'.
Them: Try the Pace 350. Based what I knew at the time, looking at websites on ebikes, I didn't think a 36v 350 hub drive would be enough. But it was plenty fast for what I want.
Me: We'll let you know. I'm looking at converting one and buying another.
Them: Great. Come back and check them all out again.
Website selling kits...
Me: You have hub kits for every size EXCEPT 650b - 27.5, that's what's on our Roll.
Them: There are very few bikes with that size wheel so we don't offer them. They could have offered to build me one, but no, it's easier to just turn business away.
Another seller...
Me: You have all the Bafang mid-drives but no hubs?
Them: Well, our wheel builder flaked out on us so we don't have hub-drives. Besides, we just sell what sells the best. Everything is fifty percent more than you can buy it online elsewhere.
I find the business accumen of these shops to be sorely lacking. Kind of like the HVAC industry - steeped in their process that generates a profit level they can live with - and don't dare deviate away from that in any possible way.