Following up regarding 2022 Como 5.0 defective fork
- Thread starter GuruUno
- Start date
fooferdoggie
Well-Known Member
thats just pathetic.
kahn
Well-Known Member
- Region
- USA
- City
- northWET washington
Give it up and DEMAND a refund.
Or charge them a monthly rental fee as you would pay if you rented a bike from them for three months and counting!
GuruUno
Well-Known Member
So as of today, I'm at 120 days with no repair, replacement, or answers as to 'what's next'.
As previously stated, I gave my Como 5.0 working fork as a donor for the bike shop to use on my wife's defective Como.
If that procedure did not occur, or was not available for me to do, for all intents and purposes, my wife would have been without the use of her Como for 4+ months (as of today).
Specialized says, "because they are manufactured by SRAM, and not Specialized, we do not keep their parts in stock or warranty their parts. They have their own warranty policy for their own equipment failure".
I get no satisfaction,
Just updating the thread.
As previously stated, I gave my Como 5.0 working fork as a donor for the bike shop to use on my wife's defective Como.
If that procedure did not occur, or was not available for me to do, for all intents and purposes, my wife would have been without the use of her Como for 4+ months (as of today).
Specialized says, "because they are manufactured by SRAM, and not Specialized, we do not keep their parts in stock or warranty their parts. They have their own warranty policy for their own equipment failure".
I get no satisfaction,
Just updating the thread.
GuruUno
Well-Known Member
So......today spoke with SRAM AS WELL AS THE LOCAL LBS MANAGER.
SRAM says that Specialized will initiate a mass recall announcement to replace defective forks. I'm not sure of the procedure (as if you have to have the problem or not to get a new, revised fork), BUT, there is zero inventory, I'm over 5 months with no indication of if/when they will have the replacement fork, and I've also been informed that it is a Specialized design flaw, not a manufacturing SRAM defect. That opens an interesting avenue of recourse.
Anyway, that same fork is used on Como's, Vado's, and Tero's.
It will be an interesting next few months to see how it all shakes out.
In the meantime, I still sit on the sidelines listening to all of the excuses as to why parts are not available.
SRAM says that Specialized will initiate a mass recall announcement to replace defective forks. I'm not sure of the procedure (as if you have to have the problem or not to get a new, revised fork), BUT, there is zero inventory, I'm over 5 months with no indication of if/when they will have the replacement fork, and I've also been informed that it is a Specialized design flaw, not a manufacturing SRAM defect. That opens an interesting avenue of recourse.
Anyway, that same fork is used on Como's, Vado's, and Tero's.
It will be an interesting next few months to see how it all shakes out.
In the meantime, I still sit on the sidelines listening to all of the excuses as to why parts are not available.
GuruUno
Well-Known Member
So, I opened a dispute with the Credit Card company, they in turn contacted the seller of the bike, which in turn contacted my LBS.
Bottom line: My fork has been replaced!!!!!!!
Picking up both bikes tomorrow!
(My wife's Como had a defective fork which I gave my fork as a donor)
NOW..the dilemma...an "extended" warranty for 5+ months of no resolve
Just fill in the blanks.....
(Interesting direction...NATHAN from "Rider I Don't Care" SCREAMED at me and said that I could NEVER EVER EVER call Rider I Don't Care" EVER for ANYTHING.....well....my wife's bike is registered to HER, NOT ME, I acted on HER behalf...we shall see how this plays out...Specialized Rider Care is a no-go loser
Bottom line: My fork has been replaced!!!!!!!
Picking up both bikes tomorrow!
(My wife's Como had a defective fork which I gave my fork as a donor)
NOW..the dilemma...an "extended" warranty for 5+ months of no resolve
Just fill in the blanks.....
(Interesting direction...NATHAN from "Rider I Don't Care" SCREAMED at me and said that I could NEVER EVER EVER call Rider I Don't Care" EVER for ANYTHING.....well....my wife's bike is registered to HER, NOT ME, I acted on HER behalf...we shall see how this plays out...Specialized Rider Care is a no-go loser
GuruUno
Well-Known Member
Bikes are now picked up and back in service 5+ months after the initial problem.
Still awaiting a response from SRAM and Specialized about the extension of the warranty being bikes were out of service, etc., etc.
It never ends.
Still awaiting a response from SRAM and Specialized about the extension of the warranty being bikes were out of service, etc., etc.
It never ends.
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