GuruUno
Well-Known Member
Summarized:
(previous postings here can refer to descriptions specific to this issue)
After the defective fork was removed by LBS and received by SRAM on 6/8, I was told that it would be 3-4 weeks (8/10 or so) to get repaired/replaced.
As of today, I'm told to expect another 3-4 weeks, possibly longer, before they have required parts to fix or replace.
That's 4 months if it goes to August.
(due to parts constraints, etc., etc.)
Due to Specialized Como 5.0/Vado 5.0 having a "not normal" fork, but rather a "custom configuration", there are no spare parts.
I provided my Como 5.0 fork as a "donor" to use the fork for my wife's bike so she can ride. (I have a Vado 5, Vado SL 5 and the Como 5).
Not really a big whoop, as I have something to ride while waiting, and she does also.
But.....you might think that Specialized would either get a replacement bike after this amount of time or take the fork from one of their available stock and let THEM be with an unavailable bike.
Just sharing, I thought some might have a different opinion about the Specialized brand after this saga.
As stated, to ME, there is none better, but you gotta be kidding me.
(previous postings here can refer to descriptions specific to this issue)
After the defective fork was removed by LBS and received by SRAM on 6/8, I was told that it would be 3-4 weeks (8/10 or so) to get repaired/replaced.
As of today, I'm told to expect another 3-4 weeks, possibly longer, before they have required parts to fix or replace.
That's 4 months if it goes to August.
(due to parts constraints, etc., etc.)
Due to Specialized Como 5.0/Vado 5.0 having a "not normal" fork, but rather a "custom configuration", there are no spare parts.
I provided my Como 5.0 fork as a "donor" to use the fork for my wife's bike so she can ride. (I have a Vado 5, Vado SL 5 and the Como 5).
Not really a big whoop, as I have something to ride while waiting, and she does also.
But.....you might think that Specialized would either get a replacement bike after this amount of time or take the fork from one of their available stock and let THEM be with an unavailable bike.
Just sharing, I thought some might have a different opinion about the Specialized brand after this saga.
As stated, to ME, there is none better, but you gotta be kidding me.
