Logan/Kaldeem,
Eric is doing a lot of great stuff, but he really needs to take care of you. I'm not sure why Eric isn't featuring that build of yours, Logan, and the really amazing stuff you are doing with it. Such a beautiful bike.
As far as I know the cells are really high quality, so both you guys having problems is a bit off the scale. Find out what's wrong and fix it. I have a 48v Shark and I need to really test it.
You have some nice bikes so hang in there, but make sure you get what you paid for. There's a real need to develop customer service in the DIY market. I'm not sure how return battery shipments can be done. Maybe Karl could do a real handbook for this stuff, just from the BBS info he has on his site.
George