Evelo, Gazelle, or Priority

kneebenderbiker

Active Member
Region
USA
Trying to decide on first ebike; also first time ever posting on a forum - please be patient about my long windedness 😯 I used to commute daily (SF and PDX) on various bikes for quite a few years (27+). Currently I have a Giant Cypress - the ONLY bike I even sort of liked available within miles of me early 2020. Over the last 60 years I've had some very good bikes and some not so good, mostly chain & derailleur. Unfortunately, it was a bicycle accident on my way to work (sudden sink hole in the street) that forced early retirement (age 51) and aggravated a serious injury from a car accident (not my fault😇) from when I was 23 - surgeries and PT aplenty for years. Now I want a bike to get more exercise - one knee is practically useless but I can walk (limp) and pedal - can't pedal standing which is a main driver for getting an e-bike. Besides the exercise, I like being outdoors and I can only "hike" about a 1/2 hour before it gets too painful. I'm hoping a new bike will help prolong the eventual "next" surgery- knee then hip, again.🤨 Winters I use my Cypress on a trainer in my house- some, but not everyday (too boring). I'm 65 in relatively good shape except for one leg.

I’ve narrowed my choices to 3; Evelo Atlas, Gazelle Ultimate C380+, Priority Current -after a lot of research online. It's almost comparing two apples with an orange but the "mechanics" are what count to me.
Top priority is belt drive, IGH, mid drive motor, plus removable battery. Prefer Class 3 low or mid step, not so much cruiser/beach style, 2nd battery option a big plus. As stated above, I’ve done a lot of research online and I've looked at (sat on) Gazelle bikes at a LBS. Can’t test ride because LBSs do not allow it in the winter- snow for one reason. I did try, sort of, a Specialized Como, in another bike shop but it was inside and I couldn’t really pedal much or try the motor due to limited space. Plus, I don’t like the handle bar shape (odd looking) which is why Specialized is not on my list.

For comparison: Evelo has a 21 day trial period with free return shipping included in the price, so I could try the Altas and return it if it doesn’t fit or feel right. Priority has a 30 day return policy without free shipping- expensive if I don't like it. I didn’t inquire about the LBS C380+ return policy but since it’s a local shop (21 miles away) they do offer support including a free tune up, free adjustments and warranty work. So far, I haven't seen much info about D2C returns except regarding damaged in shipping or something not working properly that LBS couldn't fix. I'm curious about anyone's experience with returns?
Keeping the box and packaging, then re-boxing would be annoying but certainly possible. I'm guessing UPS picks it up? - not sure I could carry it far it all boxed up. Does it fit in my 4Runner?

Of note; the only bike shops (2) within 25 miles of me both said they do not work on bikes they do/did not sell. Next closest is 63 miles where I got my Giant- he was a maybe? I am not sure how much "shop time" a new e-bike might need but I think it's worth considering. I don’t doubt I could find shops that would work on both the Evelo and Priority (both offer help finding "LBS") but likely well over 100 miles away. For example; REI is 2 hours 25 minutes away- too bad REI has such a limited selection of belt drive IGH bikes since they have such a large network of stores. I do have a good bike carrier, hitch mount - shout out to 1UP USA - holds a lot of weight and I can likely get the bike up there- especially after removing the battery(ies) so I can get the bike to a shop easily - just lots of time involved back and forth and again to pick it up.

One reason I’m bringing this up now, instead of waiting until spring when I could actually test ride bikes available locally, is that Evelo is having a sale with $400 off and 1/2 price for the extra battery set up if purchased together- until 1-31-23. $800 off is good but coming to an end soon. Learned from these forums that Priority Current is available at Costco Next for 20% off the website price but last I checked they only had one style of The Current ( Shimano 8 speed vs Enviolo CTV) but I can wait on that one. The Gazelle C380+ is available, in my size, S, (I was surprised S fit me best not M- 5'8 -165, 31" inseam) at the closest bike shop- about $269 less than priced on the Gazelle site. This bike is by far the most expensive and I'd probably forgo the extra battery for now. Actually, I haven't looked into a Gazelle battery much but "heard rumors" somewhere on these forums it's around $1000. As an aside, a couple days after I stopped at the LBS to look at their Gazelle selection, I called and asked about a small C380+ (I sat on a different model probably sans +) the owner assured me they had it in stock. Then the next day I happened in and he had asked a mechanic to put it together in case I stopped in, so I got to actually see one and sit on it. No riding and it wasn't fully assembled but he did say he checked and that size is available to order if this one sold. Salesmanship in person, but not pushy. It's my least favorite of the 3 for some reason (maybe price), even though it's a huge plus I get to "touch" it without spending a penny and it's made in The Netherlands instead of China. The Priority has a NYC cool thing going on and the Evelo ships out of Washington. I'm almost tempted to take a winter road trip to Seattle. If I left now I could make it to their showroom before the end of the month.

Of my three choices; The Current is the least expensive even w/extra battery, next the Atlas w/extra battery & sale price, the Ultimate C380+ is significantly more. WAY more if the extra battery is $1000. Not sure how much "you get what you pay for" applies to these 3 bikes? Odd to me the bikes with shipping cost less than the pick up/buy only in store model. Must be the Made in The Netherlands, or the longer name?🙄

All 3 of my choices are likely good bikes and would probably serve my purpose - general riding for exercise, mixed surfaces, some paved roads, some gravel roads and paved rails to trails type riding, maybe a dirt track but nothing technical. I live in a rural area which is partly why I want Class 3- power to pass big ass tractors taking up more than half the roadway. I’m hoping to bring the bike when I go camping (with my truck) and the extra battery would mean I can be out for more days without having a dead bike battery. I tend to go dispersed camping, in out of the way areas, and would ride on gravel forest roads, often in the western mountain areas - ID, MT, WA, OR. - so the optional battery pack would be a big plus. Who knows, before long I might like to go 65 miles in one day even closer to home!

Gazelle offers an extra battery option in the high step but I have trouble getting my leg over that style. I’ve read in the forums the option to have an extra down-tube battery but haven’t found the cost or a good way to carry it. I'm sure Mr LBS would be happy to tell me and sell me something. Evelo and Priority offer a rear rack extra battery pack. Looks to be a good system. They might rattle a bit on rough gravel roads, I don't know 🤷‍♂️ -the fenders might rattle too, for all I know. Anyone else know?

Please let me know what you think of my choices? I'm not "totally" averse to other bikes but my research so far has brought these 3 to mind. Again; belt drive, IGH, mid drive motor. I will say that as far as I can tell, the 3 bikes each have quality components that seem equal enough for me. I am aware that they each have different motors, Priority seems a bit opaque about theirs but I suspect they each do what they are intended to do- equally or not. All 3 companies seem to be reputable, obviously Gazelle has the advantage of lots of years, Evelo 10 or 11? and Priority 6 or 7? maybe. Hopefully they aren't going anywhere.
It appears Evelo has the better warranty - like 2 additional years compared to Gazelle and Priority- with some differences.

If you have one of the bikes on my list and care to chime in with pros and cons, I would appreciate it. I can definitely see the benefit of buying locally- Gazelle- but I think both of my other choices include a more appealing controller in addition to the mounted extra battery. Evelo offers a throttle option which I like the idea of- my bad knee might like that - but throttles aren't exactly legal here. I checked with Evelo customer service and the throttle they offer isn't designed to be attached and detached with frequency so I'm thinking it's best to skip a throttle, or go slower with a Class 2 and start the search all over again.🤪

What do you think? PS :) I'm very grateful to EBR for all the reviews and this forum, and to everyone who has participated in these forums. I've found lots of useful information. Thank you.
 
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Whoa - that is a bit long. Sorry. Short version. Evelo Atlas, Priority Current, or Gazelle Ultimate C380+
Which would you choose and why?
 
I own an Atlas, but it's hard for me to be of much help without knowing who is going to get their hands dirty when it comes time to service this bike. Those expecting to have the bike arrive in perfect condition and never need service are generally badly disappointed....
 
I own an Atlas, but it's hard for me to be of much help without knowing who is going to get their hands dirty when it comes time to service this bike. Those expecting to have the bike arrive in perfect condition and never need service are generally badly disappointed....
You've already been helpful, I've read a number of your posts. Thanks for the input. There's a good chance I could get help at the shop where I got my current bike. His "objection" was having a battery from an unknown source in his shop fearing a fire. Dealing with a bent sprocket, wheel or loose spoke is not something I've ever done. I've only purchased bikes from shops near where I lived or used bikes when I was young so getting an Atlas would be a whole new experience. I think I would be able to assemble a bike delivered in a box and could apply to friends for some help, but I do not have any bicycle mechanic friends.
 
I understand your dilemma. I was in a similar situation 2 years ago. I'm 76 years old, male, 5' 9". I decided to get an ebike and looked at GIANT, TREK, SPECIALIZED, and STROMER at 2 LBS's. I also liked the RIESE & MUELLER Roadster Vario. I opted to order the R&M (5 month delivery) and purchased a TREK Allant+ 7s figuring I would use the TREK and sell it when the R&M arrived.

The R&M is great. I ride about 150 miles a week except for winter. I have 7,700 miles on it.

I do the maintenance on it (flats, belt adjustments, replaced the SmartphoneHub controller and the Enviolo manual controller.) To satisfy the R&M warranty, you are required to take the ebike to an authorized dealer after 300 miles and every 500 miles thereafter. For me, living in northeast Ohio, that's a 4 hour round trip to Columbus or Pittsburgh. The R&M has never been in a shop. I feel pretty lucky.

When the R&M started to make grinding noises like a bad bearing, I decided to get an EVELO Atlas so I wouldn't have to scramble to find an ebike if the R&M went down for repair. I ordered the Atlas during their December '22 sale and it was delivered in about a week or so. It assembled easily. I had one problem and several comments and emailed the Support Team at EVELO and they got back to me in 3 hours! I had questions before purchasing and they were equably accommodating then. AWESOME! (If you want to see the e-mail to/from EVELO, send me your e-mail address.)

I too wanted a belt drive and the Gates system is outstanding. It has probably outlived several chains and a cassette or 2 during the 7,700 miles.

The ebike I REALLY want is the GIANT STORMGUARD E+ 1! https://www.giant-bicycles.com/is/stormguard-eplus-1-2023
 
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I understand your dilemma. I was in a similar situation 2 years ago. I'm 76 years old, male, 5' 9". I decided to get an ebike and looked at GIANT, TREK, SPECIALIZED, and STROMER at 2 LBS's. I also liked the RIESE & MUELLER Roadster Vario. I opted to order the R&M (5 month delivery) and purchased a TREK Allant+ 7s figuring I would use the TREK and sell it when the R&M arrived.

The R&M is great. I ride about 150 miles a week except for winter. I have 7,700 miles on it.

I do the maintenance on it (flats, belt adjustments, replaced the SmartphoneHub controller and the Enviolo manual controller.) To satisfy the R&M warranty, you are required to take the ebike to an authorized dealer after 300 miles and every 500 miles thereafter. For me, living in northeast Ohio, that's a 4 hour round trip to Columbus or Pittsburgh. The R&M has never been in a shop. I feel pretty lucky.

When the R&M started to make grinding noises like a bad bearing, I decided to get an ENVIOLO Atlas so I wouldn't have to scramble to find an ebike if the R&M went down for repair. I ordered the Atlas during their December '22 sale and it was delivered in about a week or so. It assembled easily. I had one problem and several comments and emailed the Support Team at ENVIOLO and they got back to me in 3 hours! I had questions before purchasing and they were equably accommodating then. AWESOME! (If you want to see the e-mail to/from ENVIOLO, send me your e-mail address.)

I too wanted a belt drive and the Gates system is outstanding. It has probably outlived several chains and a cassette or 2 during the 7,700 miles.

The ebike I REALLY want is the GIANT STORMGUARD E+ 1! https://www.giant-bicycles.com/is/stormguard-eplus-1-2023
Thanks for the input. I also had very quick and thorough responses from Evelo when I emailed a few questions. Very positive. Working on the Enviolo is way beyond my skill level but thanks for offering the emails.
The Stormguard E+ looks like a mighty bike. Also R&M look like great bikes and I’ve seen some reports about very high reliability which one would expect for the prices. Sorry to hear you had grinding noises and had to switch. Out of my budget and closest dealer I located is over a days drive from me. Not ideal.
The more I consider which bike to purchase the more I realize the value of closer service options - I’m not the handiest person - want to hear about me replacing the plumbing under my kitchen sink 🙄😂🤪 ( 2 plumbing companies never even returned my calls so had to try) took a few days before success.
Researched the Priority website more this morning and sounds like they expect the wheel(s) need truing and the spokes need adjusting after delivery. Probably same with Evelo - So I’m really leaning towards Gazelle from LBS.
I did read a thread this morning about some very happy C380+ buyers - lots of positive posts and various problems but all with easy fixes - at LBS.
 
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Our shop sells/supports Gazelle, I've had hands on the Evelo and Current.

Gazelle is better, Bosch powered and supported. Easier to service in terms of components. The "lbs support" D2C brands tout never works as well as their marketing team states, in my experience. Lots of back and forth sticking the customer in the middle to play "telephone" and always takes a long time for resolution. One of the reason we stick to the brands we sell, even if purchased elsewhere. The dealer support is far superior giving the end customer a better experience. My $.02
 
Thank you. Pretty much confirms what I’m becoming aware of after visiting LBS.

For sure, happy to help!

Worth noting it's super frustrating when companies pump product out and screw over the end client. I hate turning folks away for service work, but at the end of the day the D2C brand that sold the bike doesn't care about customer retention, they're there for a profit. Granted we don't work for free but we also primarily want people off the couch and on bikes!
 
As I am not a big fan of Gazelle, I cannot fail noticing (by my 3 year presence in these Forums) that Gazelle riders are happy riders. I cannot remember any complaints on the brand, which is positively surprising. Also, e-bikes are far more complicated than traditional bikes, are plagued with electronic gremlins; even if Gazelle is apparently free of defects or design flaws, it is vital to have a brand LBS behind your back; and a good warranty.

The only thing I am not happy with the most expensive of Gazelle e-bikes (the Ultimate C380+ HMB) is a relatively small battery. It is true the spare battery is around $1,000, and also getting the extra battery cover is not easy. Hopefully, you would enjoy riding in Eco mode, making your range significant.

Alternatives:
I agree the handlebars on Specialized Como IGH are weird :) There is Specialized Vado 3.0 Step-Through for $3,750. It is equipped with manual Enviolo IGH. The battery there is 530 Wh but the e-bike is far less expensive than the Gazelle. Specialized Vado 5.0 IGH Step-Through is $5,500, it sports a 710 Wh battery, and is equipped with Enviolo AutomatiQ. Compared to the older Bosch system on the Gazelle, the new Mastermind system of Vado is electronically superior. Anything to consider?

You have described your medical condition @kneebenderbiker, so let me tell you mine. I'm approaching 62, and suffer from three medical conditions, of which atherosclerosis of my legs is the worst. I can hardly walk but can pedal. I mostly ride Specialized e-bikes (Vado ST and Vado SL) and am riding not less than 5,000 miles a year.
 
Bikes are tools. A 15 mm wrench is the same, but you know when you have a snap on in your hand.
 
I hate turning folks away for service work, but at the end of the day the D2C brand that sold the bike doesn't care about customer retention, they're there for a profit.
There are direct to consumer brands with low numbers of complaints on the bikes by brand forum. There is no yuba dealer within 500 miles of here, but mine arrived perfect: required no wheel spoke cable or derailleur maintenance for 5000 miles. Wheels spokes cranks & pedals are good @ 10000 miles. Note yuba is not suitable for needs of Original Poster.
There are components suitable for kiddie bikes that get ridden 20 miles after Christmas then left in the rain to rust. There are other components available which are made of real steel & aluminum, which are designed to last. Yuba bought the latter. I've owned the former on kiddie grade bikes I used to ride, Diamondback & Pacific.
Those of us that don't live in cities >2000000 pop. or in a tourist destination, don't have a lot of choice but direct to consumer. I have a choice of 2 electric brands closer than 80 miles, pedego & giant. The giant line is new this year, and neither dealer stocks stretch frame cargo bikes. The Giant dealer as a non-electric dealer has never stocked any bike for people under 6' tall except a pink single speed with a Holly Hobbie logo. No drop frame bikes, either.
 
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As I am not a big fan of Gazelle, I cannot fail noticing (by my 3 year presence in these Forums) that Gazelle riders are happy riders. I cannot remember any complaints on the brand, which is positively surprising. Also, e-bikes are far more complicated than traditional bikes, are plagued with electronic gremlins; even if Gazelle is apparently free of defects or design flaws, it is vital to have a brand LBS behind your back; and a good warranty.

The only thing I am not happy with the most expensive of Gazelle e-bikes (the Ultimate C380+ HMB) is a relatively small battery. It is true the spare battery is around $1,000, and also getting the extra battery cover is not easy. Hopefully, you would enjoy riding in Eco mode, making your range significant.

Alternatives:
I agree the handlebars on Specialized Como IGH are weird :) There is Specialized Vado 3.0 Step-Through for $3,750. It is equipped with manual Enviolo IGH. The battery there is 530 Wh but the e-bike is far less expensive than the Gazelle. Specialized Vado 5.0 IGH Step-Through is $5,500, it sports a 710 Wh battery, and is equipped with Enviolo AutomatiQ. Compared to the older Bosch system on the Gazelle, the new Mastermind system of Vado is electronically superior. Anything to consider?

You have described your medical condition @kneebenderbiker, so let me tell you mine. I'm approaching 62, and suffer from three medical conditions, of which atherosclerosis of my legs is the worst. I can hardly walk but can pedal. I mostly ride Specialized e-bikes (Vado ST and Vado SL) and am riding not less than 5,000 miles a year.
Thanks, Stefan, for your helpful insight. I appreciate it and will definitely take another look at Specialized. Hopefully I'll be inspired to ride even half of your milage 👍 I defiantly need the exercise.
I don't really know how far or how often I will ride? but more battery the better. IMHO

Of the 3 bikes I have been focused on, the Evelo Atlas seems to have a bit more powerful motor, more battery capacity and the easy to add extra battery. The throttle is a good option, too, plus it seems to be a bit more suited to off road use and has a much longer warranty. I don't doubt their commitment to customer service but what distance do I travel for shop service?

The Priority Current has the most torque, it also has the capability to be set as a Class 1 or 3 by the owner using the controller, which may be helpful if I find places Class 3 are not allowed.
Speaking of allowed - I did see somewhere about people adding a throttle to the Current. After watching a YT video - it looked like even I could do that - although getting the proper cable isn't easy. Plus I subsequently saw where Priority claims they use a different motor now. 🤷‍♂️

I did notice the battery for the Gazelle C380+ isn't the biggest. None of the bikes would have enough battery (without the extra) for me to ride to the LBSs and back home without recharging, about 42 miles. Maybe close on eco mode. I'm hoping it's not going to be a frequent destination anyway.

I'm realizing a big advantage for the getting a C380+ is the LBS sells it, has it in stock and eventually I could test ride it- as you point out: it is vital to have a brand LBS behind your back; and a good warranty. Gazelle does have a long history, I'm likely to find a shop with Gazelle (and Specialized) in most cities when I travel. They may not have top of the line components as standard - think Purion - but I'm sure all parts work as intended. The controllers on Atlas and Current seem much better but I can only go by reviews. Being an upgradable part just means more money!

The other LBS carries Specialized - maybe only Specialized - fairly small shop. He did have some Como models and I listened to him telling some other shoppers about them. He didn't have much time for me 😮 after I mentioned that I thought Specialized didn't have removable batteries. My bad - too much research and fading memory- I had only looked online at the Turbo Como SL.
I'll stop in there again and see what he has.
 
There are direct to consumer brands with low numbers of complaints on the bikes by brand forum. There is no yuba dealer within 500 miles of here, but mine arrived perfect: required no wheel spoke cable or derailleur maintenance for 5000 miles. Wheels spokes cranks & pedals are good @ 10000 miles. Note yuba is not suitable for needs of Original Poster.
There are components suitable for kiddie bikes that get ridden 20 miles after Christmas then left in the rain to rust. There are other components available which are made of real steel & aluminum, which are designed to last. Yuba bought the latter. I've owned the former on kiddie grade bikes I used to ride, Diamondback & Pacific.
Those of us that don't live in cities >2000000 pop. or in a tourist destination, don't have a lot of choice but direct to consumer. I have a choice of 2 electric brands closer than 80 miles, pedego & giant. The giant line is new this year, and neither dealer stocks stretch frame cargo bikes. The Giant dealer as a non-electric dealer has never stocked any bike for people under 6' tall except a pink single speed with a Holly Hobbie logo. No drop frame bikes, either.
Good points about being remote and few choices, so choosing D2C. I'm pretty rural but not so remote. Part of my interest in D2C brands is similar situation as far as choices from the closest LBS. At least in my case there are several brands available to me that are at least close to what I'm looking for.
As far as brands and sizes available; Evelo Atlas is one size fits all, Priority and Gazelle offer multiple sizes.
It's very clear to me that the LBSs are in it for the profit just like D2C but at least 1 of them participates in the community as well. He told me he spent his whole like in the area. Not sure about the guy in the other shop which happens to be in the same part of town ± 45,000 (did I put that number? I saw the sign today and it said 14,382 or so).
 
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3 thoughts, do as you like.

The Atlas wheels/spokes came through perfectly on my bike, and at about 750 miles of combination light off road and on road/hard pack, with this 300 lb butt in place the whole time, they have remained true without spoke tension issues. I'm an amateur wheel builder, so I'm picky about such things.

Second, you might see if you could work out a deal where you paid your local shop to assemble and go over the bike for you? This may provide both of you a certain level of security. Bonus here would be they could likely set the bike up for your preferred riding position - which can be a big deal in itself.

Last, and certainly the most controversial, I would not even consider a bike without a throttle. A hard deal breaker here, but to be absolutely fair, clearly that may have something to do with my age, and degree of physical fitness. From a safety standpoint, in the 7 years I've been riding e-bikes, there have been 3 occasions where that throttle has allowed me to ride home after various accidents. Uncomfortable certainly, but still mobile. Then there's the convenience of using the throttle to get the bike moving from a stop (those first few feet where you are collecting your balance), and having an ace in the hole if you find yourself over extended (for any reason). This is like an auto trans in a car, or power steering. Sure, you can get away without either feature in a car, but would you buy a car without either/both? The throttle is there if/when you need it, and even if you NEVER used it, there is little downside to having it available.
 
Round trip. To the shops and home again is about 42 miles.
Well... you could do that on a single 500 Wh battery in Eco mode. You would certainly do it on a 710 Wh battery :)

I have some detailed stats from my past rides on Vado 5.0. It is possible to do a "tune" of a Specialized Turbo e-bike to set the assistance according to one's needs. Examples:
  • A workout ride where I set assistance to (so called) 30/30% assistance, 43.6 mi, 1,100 ft elevation gain, 399 Wh of the battery used.
  • Assistance 40/40%, 41.5 mi, elevation gain 1,080 ft, 451 Wh of the battery used
  • Assistance 40/40%, 44.5 mi, almost flat terrain, 458 Wh of the battery used.
The 40% assistance on my Vado 5.0 is the standard I use for most of my rides. I go down to 35 or 30% when I want to ensure a long battery range. Do not expect very high speed at these assistance levels but the ride is fast enough and very pleasant.
 
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