Ordered the Dost Kope 5/4 for late June delivery, cancelled by phone 5/15 after learning I would be out of state for the summer on a gig job. When I did not get a refund after two weeks, I emailed customer support and they replied with the email posted here. Well, I contacted World Elite MasterCard today and they advise it takes a week or so for cc refunds from merchants to post to the account, but that the refund would be pending as soon as the merchant issues it. They confirmed my cc account has no posted or pending refund for the transaction in question, 19 days after I cancelled the purchase. Yet Dost reps by phone and email told me the refund was issued. Wondering why they would do that? I have no idea if they are having money issues or what. I emailed Dost customer support asking what date the refund was issued and never heard back from them, I will follow-up when/if they respond. I have posted this info in the Dost forum as well because this is relevant for anyone considering ordering a Dost product.