@ebikeHIgh It's truly a bummer you've had a bad experience. It sounds like for you, getting a bike that's already completed design and is from a larger manufacturer that does larger manufacturing batches might be a better fit. I'm used to pre-ordering / early adopting technology and I can tell you from my experience that Juiced is _far_ more communicative and transparent than most other companies like this. They've been responsive to tickets I've submitted both before and after sale, they've posted a ton of videos/info about the development of the bike through the process, and they are active on social media. That's not that common from small companies doing this kind of product development.
These sorts of delays and changes are typical on new products manufactured in small batch (esp. in China). I've been through impossible (non-)communication, innumerable delays, and two replacements of a smart bike helmet from Livall, as one example. I still love the helmet I ultimately got and I use it every day. As another example, I'm still waiting for the community solar garden I subscribed to for my home electricity to get going, six months past the date they said it would go live - delays due to both bureaucratic and technical challenges. It doesn't surprise me at all that in the first batch of less than 300 bikes of a brand new design, they don't have every frame size/frame style/paint color combo available yet, or that a shipment is delayed coming from China. Is that fun for the buyer? No, but it's not that surprising. Getting it in red instead of black might be the compromise you need to make.
My goal with this post is not so much to defend Juiced (this is my first order with them, and I have no history with them prior to this month) but to temper expectations. Unless you've asked for a refund and they've refused, I don't think it's worth your time or energy to complain. If you want to be among the first to have a bike that has the specs of the CCS at the price point of the CCS, these are the sorts of hiccups to expect. I'd love to have my bike yesterday, because I live in Minnesota and soon enough there will be snow on the ground. But it was clear when I ordered this bike that I might not get much riding in this year on it, and I'm prepared to pull my pre-order if I decide there's a better option out there. But for right now for me, I'm ok to wait.
The good news is there are plenty of other great e-bikes from larger companies that have stock right now and you can get through your LBS and even take home today. If you value a smooth and easy buying experience over the latest specs or the price point, that's totally the way to go. Pre-ordering a new product design in an immature industry that costs a significant chunk of change ain't for the faint of heart, I can tell you that much.
That's my much-more-than-two-cents.
