All I can say is I ordered a ocean current that was advertised clearly as having 500 to 720 watts not 350 to 500 watts and in order to get what I paid for they wanna send me a new frame and me send mine back, I do all the work of swapping everything around, then I pay for a new controller and LCD display, who knows what that will cost, all in order to get the LCD that I originally ordered and they discontinued. I'm not spending another dime on this P.O.S. clearly false advertising and your mouth overloading your butthole. They will never get another dime from me and I'm in the process of talking to my lawyer but I doubt it does me any good, probably wind up just taking the loss. Good for them that I live across country or I would really be a pain in the ass. From now on I will make sure I know what I'm buying.
Ok, just to clarify on the open forum. Rooster, we apologize for this issue. As stated in the many support exchanges: it may appear that our designers were intentionally trying to make your bike obsolete at the moment you bought the bike, this is not the case.
When the OceanCurrent was originally designed it was spec to use a 6-Transistor controller. The downtube has a bend at the top in keeping with the classic lines of a beach cruiser. The bend makes it difficult to fit the controller which is rectangular in shape.
We moved to the 9 Transistor controller for some Current-Series e-bikes as it is easier to manage it thermally since some 6-Transistor controllers could struggle with heat. But the 9 Transistor controller is physically even bigger. And could not fit the OceanCurrent frame.
The CrossCurrent S and CrossCurrent Airs do not have much difficulty to fit the longer controller as the downtube is straight.
We later asked the frame company to adjust the tooling used to make the bend in the downtube. After a bunch of tries they managed to get the 9-transistor controller to fit and still maintain the cruiser look.
Now with all the Current-Series e-bikes using the EXACT same controller, it makes it much easier to stock parts and service bikes in the field.
So in short, there are some bikes in the field that would be very difficult to fit the longer controller, less than 200 units. Of all the bikes in the field only one customer requested a 9-Transistor upgrade from the 6-Transistor controller. This is one of your support tickets and we have a Tech following it to completion.
All this was made clear in many support exchanges and we decided the only way would be to change the frame of the bike and you agreed as you stated to be a mechanic and comfortable with the swap.
We put in a very special order of 1 black OC frame to the factory that can fit the 9-Transistor controller. It is understood that it will take some time to work its way through the supply chain to you, but we would eventually make this right.
I hope this helps clarify this issue.