Creo/Vado SL Charger pins in danger...

[jodi2]

Has anyone already had problems with the pins of the SL charger?
Today I was cleaning (and moving) my creo a little bit while charging when charging stopped. A took of the plug and was unable to replug it. As I looked (for the first time ever...) inside, I saw two pins bent, the thin one and one of the big ones (which is also far from "thick" or durable...).

I was able to bent them back in place and charging worked again. But I think bending 1-2 times more and these pins are gone. So be careful here, better don't touch/move your SL bike while charging.
But also with now the fifth e-Bike in the family we never had a charger with so sensible AND unprotected pins.
Is the cable/the plug for the Extender battery the same? If so, this seems even more dangerous to me for the pins while riding the bike (especially offroad/gravel).

 

[Chrisgla]

Yes, I've had this problem. The charger plug is a terrible design, the XLR "mic plug" on my previous Giant was far more robust. I moved my bike forgetting it was plugged in- bad move. It also happened again when I was staying in a hotel with bike in their sotretoom and a member of staff moved the bike. I thought I'd then buy the Y cable for extra battery and use it all the time so if a plug gets damaged it would only be the Y cable, but the Y only works with both bike and extender plugged in.
Specialized really need to address this on next models, I personally think it's the least robust part on a bike that cost thousands!!!
You can (usually) straighten the pins with screwdriver then long nose pliers. Switch charger off first!

The extender is a bit more robust- it obviously doesn't hit pedal and has a lever to lock in at the bike side, in the extender the connector is in a big black rectangular plastic block that makes it harder to put in at wrong orientation. But pins still could still bend

 

[Krid]

On my two Creo Experts (MY2019 and MY2022) I've had this problem also.
One should be very careful plugging in the charger/range extender cables.