Both my wife and I had the motors replaced recently on our 2020 Creos within a month apart of each other. No clicking noise but more of a discernible squeak. Not impressed by these past events but can’t say enough about the LBS (Specialized dealer) that had both bikes back to us in a very short turn around time. Hope that you are able have your issue resolved soon.The motor was replaced and it was quiet for 15 miles then came back. Contacted Specialized and they had me bring it back to the shop and the Specialized turbo expert will apparently work with them to fix it.
Both were replaced on warranty. I provided video footage to the dealer to bolster the claim submission. I did question the LBS where I took the bikes in about the replacement motors but have yet to hear back.So PDog, were they replaced under warranty or did you have to pay for them?
I wonder if they are new motors or just rebuilding the problematic ones they swapped out.
In the mean time I have my Orbea Gain I'm using, really like it but it doesn't go to 27!
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Found the pinch bolt and tightened it to spec. After that the noise was gone for a few rides and then came back strong as more of a creaking then a clicking.
Loosened the pinch bolt and cleaned the splines and then shot some grease in them and re-torqued the pinch bolt, the noise has been gone for 5 rides now.
It's too bad they couldn't figure this out but at least now I know...
ahh! interesting. i’ve changed the cranks and chainring on mine but never touched that one. pretty low torque spec.No, the spider that holds the front sproket on the splined motor shaft has a pinch bolt that keeps the spider on tight (supposedly)
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