I've been down with my Stromer ST2S for about a month now since first calling Stromer. They said they only have 3 people covering all of north America. Does anyone know if maybe they are are going out of business? I've contacted them by phone with many messages and sent the preferred emails but no response. You would think that investing 10,000 plus dollars you could get some help, so I am thinking I made a big mistake. Anyone else or is it just me? Thanks...jim