Sharing my experience with the Recon and CAB Motorworks.
The Recon and initial response of CAB was great. An issue with the bike occurred 1 month from new (power surge / drop at low speeds). It was looked at and it wasn't able to be resolved after a long effort to get them to look at it. A second issue with the battery prematurely losing state of health (30 cycles of use / 5 months old) which dropped 5% and continued to drop to 15% at 12 months and now 20% at 18 months (40 cycles total / 400 miles). CAB says it needs replacement at my cost ($3,000) while it's rated at 800 cycles with a 5 years life expectancy. The worst part is the bike just died twice on me and wouldn't restart without plugging it in. First it dropped quickly from 40%, to 30% and died at 17% within seconds. The second time it died at 52%. When I had questions, why it needs to be replaced so early (didn't want to buy another one only for it to fail again after a year) I never received a response. I left a negative review, it was deleted, left a 2nd review deleted again along with my account, then I received a response, but it wasn't to address my questions. It was to ask me to not leave this review. I left a 3rd review, only showing as 1. Surprising behavior for a bike at this price point with a company that claims to have excellent customer service.
The Recon and initial response of CAB was great. An issue with the bike occurred 1 month from new (power surge / drop at low speeds). It was looked at and it wasn't able to be resolved after a long effort to get them to look at it. A second issue with the battery prematurely losing state of health (30 cycles of use / 5 months old) which dropped 5% and continued to drop to 15% at 12 months and now 20% at 18 months (40 cycles total / 400 miles). CAB says it needs replacement at my cost ($3,000) while it's rated at 800 cycles with a 5 years life expectancy. The worst part is the bike just died twice on me and wouldn't restart without plugging it in. First it dropped quickly from 40%, to 30% and died at 17% within seconds. The second time it died at 52%. When I had questions, why it needs to be replaced so early (didn't want to buy another one only for it to fail again after a year) I never received a response. I left a negative review, it was deleted, left a 2nd review deleted again along with my account, then I received a response, but it wasn't to address my questions. It was to ask me to not leave this review. I left a 3rd review, only showing as 1. Surprising behavior for a bike at this price point with a company that claims to have excellent customer service.
