Bought a Turbo Levo Hardtail yesterday but it keeps turning off!

[sparked]

Hi folks

I literally bought the last small frame 2020 Levo HT available in Melbourne. Love the bike. The geometry is perfect and I can’t wait to tear up some dirt in it

BUT

On my first 2 rides I’ve noticed I turn it on and then within 10 mins it turns itself off. I noticed my phone lose connection in Mission Control when it first occurred.

Additionally Mission Control has not recorded any stats in the time I did ride. In fact I don’t think the motor has worked at all! I can’t hear it. And pedal assist feels same whether it’s on or off.

I have called the LBS and they are contacting Specialized to find out what the issue could be. I also live 1.5 hours from them just complicate matters.

I’m so sad!

Anyone have any ideas on what issue might be or experienced this themselves? There won’t be more bikes till September!!

Hope it’s not a lemon!

 

[Worm]

Hi folks

I literally bought the last small frame 2020 Levo HT available in Melbourne. Love the bike. The geometry is perfect and I can’t wait to tear up some dirt in it

BUT

On my first 2 rides I’ve noticed I turn it on and then within 10 mins it turns itself off. I noticed my phone lose connection in Mission Control when it first occurred.

Additionally Mission Control has not recorded any stats in the time I did ride. In fact I don’t think the motor has worked at all! I can’t hear it. And pedal assist feels same whether it’s on or off.

I have called the LBS and they are contacting Specialized to find out what the issue could be. I also live 1.5 hours from them just complicate matters.

I’m so sad!

Anyone have any ideas on what issue might be or experienced this themselves? There won’t be more bikes till September!!

Hope it’s not a lemon!

Presumably the LBS tested the bike before they handed it over?

 

[sparked]

Presumably the LBS tested the bike before they handed it over?

They spent 45 mins whilst I waited ‘setting it up’ so you’d hope so!

 

[bellandbottle]

If you want to do something yourself, take a look at:

2017 Levo switched on but no motor power

My 2017 Turbo Levo FSR Battery is brandnew and 100% charged. Today I switched the bike on, as usual the 10 green LEDs are illuminated. The motor does not start. The connection between the battery and the motor cable is free if pollution. After some attempts to fix the connector in the...

electricbikereview.com

There is a longer thread where some of us disussed the same issue - I bought the product Sierratim recommended, and it worked for me.

 

[Worm]

Yes the 10 minute turn off signals/suggests the software thinks the bike is idle because no "connection" with motor, ...

 

[sparked]

Yes the 10 minute turn off signals/suggests the software thinks the bike is idle because no "connection" with motor, ...

Yes I think the seal isn’t tight enough when the charger door is closed. Looking into it now w my LDS

 

[Worm]

Yes I think the seal isn’t tight enough when the charger door is closed. Looking into it now w my LDS

Not sure/convinced about how "on the ball" Specialized Australia are in case of the electric bikes, ... interested to hear how you get on.