Battery Rebuild Company Lousy and Dubious Service

[Dusty Rhodes]

EBikeMarketplace in Las Vegas is a battery repair and rebuild, etc business... Their customer service lacks basic communication skills and her customer service skills are minimal, and that's being kind.
They not only put the blame on me and not on them for not writing the vital information down, 'put words in my mouth' basically lied, AND tried to keep my battery that they could not fix (tried to say I said to recycle it), and could not provide a proper charger.
All this after I tried to beat the Spring rush by beginning this rebuild in February! I was treated as a moron, for example she sent me a picture of my charging port and had the audacity of asking me if I knew where it was located ( I've owned the A2B Velocity for years)!
Good thing I have texts to back up some of my experiences!
Unless your'e desperate, find another service!
Further note, she would not let me discuss this with her boss or owner, hiding from their ineptness!

 

[Asher]

You should make your title more informative. Sorry to hear about your experience.

It's funny how there are so many keyboard warriors who make battery repacking sound like anyone can do it with a few tools and a youtube video, and then there's reality of how rare and inaccessible these services are.

Instead of imposing tariffs that do nothing to bring manufacturing jobs back, we could be training local mechanics to repair instead of having to constantly order new supplies from abroad.

Right to Repair: Saves Consumers Money, Promotes Local Jobs Rather than Global Supply Chains | naked capitalism

U.S. PIRG resport says adopting broad right to repair provisions would save U.S. housholds money and promote local employment.

www.nakedcapitalism.com

 

[PASNUBY]

Had similar issues with e bikes where they serviced our bike battery took them probably four to five months before we got it back and when we did the season was over... Followed all their advice for storage and charging was able to use it for one year took it out May 5th of this year in 2021 for a first ride and it popped the fuse within 5 minutes of having been turned on. Contacted them regarding whether there was any warranty or other service they can provide to see if the problem was a short between the batteries through the dielectric to the housing, but they won't even consider taking it back to review. Instead they blame the battery management system and when I inquired about other sources they said good luck that nobody out there was servicing them. I found Nethers and Hi-C through this site and contacted both. I responded I found these two suppliers, Ebikes response was good luck? let us know how it works out! Tried to contact Nethers repeatedly, never got a single response. Contacted Hi-C, they responded they no longer service Polaris or PIM batteries. So if anybody is aware of a reputable e-bike Battery manufacturer or who provides service for the Polaris batteries please let me know! Thanks

 

[sc00ter]

Just curious, how much is it generally to rebuild a battery versus purchasing a new one? I would imagine around half the cost? But terrible customer service needs to be called out, and worst if the job wasn't completed as promised or on time.

 

[alphacarina]

Just curious, how much is it generally to rebuild a battery versus purchasing a new one?

No matter what the savings might be, buying a new one is the only way I would go. You don't know the quality of the cells they use or have any idea how long a 'rebuilt' battery might last. If it only cost twice as much for a new one, sign me up!!

Don

 

[PASNUBY]

Problem being, PIM whom I believe Polaris purchased the bikes and Batteries from, have a proprietary design for their battery management system and I'm not sure whether someone else could go and build a brand new battery that would interface properly with polaris's bikes... If it were possible to purchase one I would, as otherwise original purchase price for the bike was like $2,100 $650 for a new cell rebuild brings our cost to just under three grand and it sits there in the garage Unridden...

 

[alphacarina]

That is unfortunate. I suppose that's one more thing to add to a list of what to look for when shopping for a new eBike - When I need a controller, a new motor or new battery, what are the options? It would be a big plus if it uses standard parts available from someone other than the manufacturer . . . . who may have gone out of business by the time you need repairs

I hope you find someone to get your bike going again - It's especially tough when the people you bought it from tell you "Good luck getting it fixed" Many forum users here tend to talk up buying your new bike from a reputable dealer, vs buying anything online, and I suppose you do get good support sometimes. But that happens with the online guys too sometimes. I have read several cases where Lectric XP owners had a problem and they were sent a new rear wheel or a new battery very quickly from the distributor. Of course, I guess they could possibly be out of business next year too, who knows

Don