I purchased the Atlas at the end of last December and overall, I'm pleased with the ebike. I currently own a 2021 Riese & Müller Roadster Vario (7,700 miles) and previously owned a 2020 Trek Allant+ 7s (1,600 Miles). The Atlas survived the UPS shipping to northeast Ohio intact except for a bent rear fender support strut. I've ridden it a few times in the past 3 weeks and have about 100 miles on it.
One of the issues I have with the ebike is the length of the front lower fender support is too short. I tried re-angling the arm with the attachment loop to lengthen the support but I ended up having to add a longer bolt to accommodate 3 flat washers and a nut as shims. Here's the communication with Evelo's Support Team:
ME: "I’ve included some photos of the fender stays on the front wheel. Did I install these incorrectly or is there some other problem? The stays are too short to reach the mounting points on the fork. The stay was installed with the looped end facing UP. I noticed in the assembly information that they are pictured facing DOWN (photo #1).
I reversed them and they still did not reach the attachment points. You can see that the fender is smack against the tire (photo #2)!
With the fender positioned properly for tire clearance, the stay loop is ± ½” short (photos #3 and #4). I bent the stay to try and meet the fork but it was still too short. I added 3 washers and a nut as shims to complete the connection (photo #5)."
EVELO: "I am happy to address your concerns and issues on your Atlas.
It certainly looks like your front fender stay is too short. I will ask the warranty department for a longer option and get back in touch with you."
That was on January 13, 2023. I haven't received an answer from the "...warranty department..." yet. (See attached photos)
Another issue is the display dims automatically when the lights are turned on. I prefer to ride in daylight with the lights illuminated so as to provide greater visibility to others. Think DRL's. In sunlight, the only discernible characters on the display are 'Speed' and 'Pedal Assist Level'.
The Bafang pedal assist seems to be less refined than the Bosch systems on the Trek and R&M ebikes. There's a lag from the time you initially put pressure on the pedal to start pedaling until the assist kicks in on the Bafang and it is abrupt. The Bosch systems are smoother.
The build quality seems excellent with smooth welds and fine paint application.
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