A problem with the Ancheer Electric Mountain bike motor cable

[24bit]

I purchased a $615 Ancheer electric mountain bike and it lasted less than an hour before the rear motor wheel popped and went flat.

So, I follow e-bike guides to removing the screws and such and get to the part where I am supposed to remove the motor cable. Every single video (I watched over a dozen) told me to just unclick the motor cable, just detach it, no problem. Turns out the Ancheer doesn't have one, or I am blind. The motor cable seems to flow through the wheel itself inside of a metal tube and I cannot find any part of the cable lead that actually ends up at a junction. There is nowhere to detach the cable to actually remove the wheel. Worse, it looks like the inner tube actually adheres to the metal rims. I am unable to use any levers to remove the tire even partially.

I have asked the company for aide but have received none so far. I have no clue what to do at this point. The only thing I can think of is that the cable removes itself inside the enclosure battery hub area where all the cables lead to, but I am told opening this voids the warranty. Odds are good I am just going to demand a refund.

Help is immensely appreciated.

 

[SuperGoop]

@24bit Maybe these videos will help:

 

[harryS]

You might want a linear tube like this one. Should be very handy out in the field.

Huffy makes one, and so does Gaadi. I bought one of both for about $10 each. The Gaadi sells on Amazon. I found the Huffy at a local store,

You won't ever have to take off a wheel. Use a tire iron to pop open the tire bead. Cut the old tube. Etc. Etc. One thing. The ends of the tube look like they snap tigether. They do not.

 

[24bit]

Thank you, both! I was told the motor cable detaches at the junction box and this guy proved otherwise. Can't thank you enough.