Range extender battery lost capacity

[MikeDee]

My Orbea Gain range extender has lost capacity. I got less than 15 miles out of it in the level 1 setting and it normally should have lasted much longer. I've had it for at least several years, although the bike only gets ridden at most once a week. What's my options? Buy a new one? Can Orbea refurbish it? Where's the best place to buy one (bike shop I bought it from is my first option, but maybe not the cheapest (I'm in the US)). Anyone had this problem? The main battery seems OK.

I found this https://www.shopmikesbikes.shop/product/gain-x35-range-extender-orbea/ . It looks like a scam to me. What do you think?

 

[J.R.]

My Orbea Gain range extender has lost capacity. I got less than 15 miles out of it in the level 1 setting and it normally should have lasted much longer. I've had it for at least several years, although the bike only gets ridden at most once a week. What's my options? Buy a new one? Can Orbea refurbish it? Where's the best place to buy one (bike shop I bought it from is my first option, but maybe not the cheapest (I'm in the US)). Anyone had this problem? The main battery seems OK.

I found this https://www.shopmikesbikes.shop/product/gain-x35-range-extender-orbea/ . It looks like a scam to me. What do you think?

Looks like a scam to me. Why don't you email Orbea and ask if shop mikes is a valid reseller?

 

[MikeDee]

I think my range extender may be OK. I charged it and the bike internal battery separately instead of serially, and I got 24 miles out of it as the light changed to orange (50% power) in Level 1 power. That seems way better than what I got out of it yesterday. Seems like the battery didn't fully charge for some reason. I read that the battery may need calibration:

1.15 - How to calibrate the battery​

We recommend from time to time, let the battery discharge until 0% and charge it to 100%.[Tip] In order to get the battery at 0% it is required to pair the bike to the app and let them connected until the battery of the bike is finally over.

 

[Zen Support]

It's essential to focus on battery health and maintenance. Our approach includes engineering long-lasting, wire-bonded battery packs with advanced battery management systems. The Zen Photon, featuring a 500W motor and 1040 Wh battery, exemplifies this, ensuring extended range and efficiency. Proper battery care, like regular calibration, is crucial for optimal performance and longevity.

 

[Neverlost]

What is the suggested maintenance and calibration?