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Hi Brendon Thanks. Yeah, the mechanic who prepared the bike was very young and I don’t think anyone else checked it before it was handed over. There were a number of things that weren’t done right, the belt wasn’t tightened properly and a cable was put outside the cargo rack in front so that it...

I bought my Multicharger from an incompetent dealer who didn't do a good job installing accessorie. s I don't think the young mechanic knew what he was doing as there were several problems that I needed to fix. Anyway, I just noticed that the mudguard is not attached properly -- there are two...

Hi Elliot, They're quite different actually. The original is super heavy and has the outer flap that you can use to attach bulky items on the outside of the bags. The new one doesn't. It also has more pockets internally, a different expansion mechanism and seems to be just generally more heavy...

I ordered a RM cargo pannier for my Multicharger and received a black one with an outer flap like this one: But when I looked on YouTube for installation videos, I found this version, which is quite different: Does anyone know the differences? The one I received is very well made, but...

Thanks everyone. I’ve been trying to use the gears more, be more mindful of starting/stopping and just generally ride it more gently. It seems to help bring up the mileage to around 45-50, but I wouldn’t say that feels reliable and is very dependent on how much effort I put in to conserving...

That’s interesting. I almost never use eco mode so that’s probably a factor. Also, the Multicharger is a beast of a bike and I often carry our 3-year-old and some cargo on the back. I wasn’t thinking about it, but all the weight probably does add up and must affect mileage too.

Hi Stefan, Thanks, that's good to hear, even though I probably had expected more based on the dealer's sales pitch more than anything. The mileage is actually not bad for my everyday purposes. I charge it once a week and sometimes twice if I go on a longer weekend trip. Yes, it's limited to...

I'm curious about what kind of mileage people are getting with their 750Wh battery. When I bought the bike, the dealer was raving about how amazing the mileage would be, but I'm not sure what that really means. I commute every day on mostly flat (ok, but not great) roads with one short hill and...

Can anyone recommend a good crate that will fit the Multicharger front cargo carrier? Thanks

Just wanted to write an update. I took the bike to another shop, one that has been around for decades and the people there are real bike enthusiasts. The mechanic looked at the look and just added some lubrication and it now works as it did when I first got the bike in November. I don't quite...

Hi, the Abus wheel lock that came on my Multicharger, bought in November, no longer works. It started with difficulties pushing the mechanism across and now the only way to lock it is to push it as far as it will go and then use a lot of force to push it a bit further. For a while I thought I...

Thanks. Hmm, I guess I need to find a mechanic who will take it seriously and investigate. I don’t know enough to figure it out myself, unfortunately. But that may mean also that it can be fixed, which would be great. Thanks for helping figure this out.

Interesting. And it’s the belt and enviolo version?

Interesting. It’s not that audible, if at all, but I can feel the click under my foot. Yes, pulling the pedal back is always really noisy more so than previous bikes I’ve had. Next time you’re out, could you ask her to see if pedaling forward after pulling back like that is completely smooth...

I I'll be curious to hear if she has noticed it too...

So the mechanic said everything is fine and that the click is just the motor engaging. I’ll have to accept that. At least there doesn’t seem to be anything wrong. Thanks everyone for the input.

Thanks everyone. I’ve booked it in for a first service on Saturday. Hopefully they’ll be able to say if something is off, or reassure me that it’s normal. I’ll update when I know more.

I'm curious about that too and what it is that is clicking. it makes sense that it could be the clutch, but I don't remember this on my previous Bosch active line plus bike and it's not happening on our other bike we have with a Shimano motor. If it's normal behaviour, I'll get used to it and...

Thanks. I have used two enviolo E bikes before (one with active line plus motor and the other shimano) and never noticed a click. But it is a single click like what you describe so maybe it’s just more noticeable on this one. It’s not a big deal, but I think I notice it because it’s otherwise...

Good idea! That’ll help.