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Hey Rob! I slightly revised the title to hopefully get a little more help with your question.

Hi! What type of bike do you have?

Absolutely! I would've said hello sooner, but have been dealing with various effects from Hurricane Florence. Happy to be back.

Thanks, Amy! Ha! We will see. I live in the country so I'm not sure if that's a good or bad thing for ebikes. I have 3 young kids and don't get any "me" time. It would be a while if I did decide to :)

Hey, Peter! That's great to hear. I love that you've found something both you and your wife love.

Hi, Mike! Welcome to the EBR community. I've moved your post to the Giant forum so other Giant owners can see it and hopefully help out.

Hi, Kim! Welcome to the EBR community. We're excited to have you here. Would love to see pics of your GenZe! I've moved your post to the GenZe forum so hopefully other GenZe members can jump in and help.

Hey, Mike! Welcome to the EBR community. We're excited to have you as a member here. That's a sharp looking bike -- great job!

Hey everyone! Just wanted to introduce myself -- I'm Angela, one of the moderators here on the EBR forum, along with @Amy and @rich c . Unlike Amy & Rich, who have a wealth of knowledge about ebikes, I do not. I'm eager to learn and am in awe of how much many of you know about ebikes. I'll do my...

Hey guys, this has gotten out of hand. If we can't be nice to each other, then just ignore. Agree to disagree. I'm closing the thread for now.

Hi! Welcome to the EBR community. I don't have much advice to offer, but have you tried contacting your dealer or Shimano to see if they could provide assistance? Hopefully someone here on the forum can offer you guidance.

Hi Johnno! Welcome! Are they no longer manufacturing them or are they out of stock? That's a great solution in the meantime. How's it working out?

Hi, Alex, and welcome! If you're not familiar with ebikes at all, I'd suggest starting in a couple threads: https://electricbikereview.com/forums/threads/how-to-choose-an-electric-bike.22729/ and https://electricbikereview.com/forums/threads/electric-bike-terminology.22728/. There's many others...

Hi and welcome! We happy to have you as a member of this community. As you can see, there is a wealth of information here and I'm happy to see that it helped you look at a bike you wouldn't have otherwise. We'd love to see pics!

Wow, neat article! Did you see all those bikes!?? That's very impressive. Thanks for sharing!

Hi Vic from Oakland! Congrats on your bike. I bet you can't wait till it arrives! We'd love to see pics and read your review -- you can help us beef up the Elby section :)

Hi and welcome! Are your mandatory features in order of importance? Not sure if you've come across this but maybe you'd find it useful to compare different bikes https://electricbikereview.com/compare/

Hi and welcome! Happy early birthday. There's a lot to consider when choosing an e-bike so that's great that you've narrowed it down to a few. If you can make a visit to your nearest dealer I'd suggest stopping by and taking some for a test ride.

Happy to hear it finally came and no issues upon unboxing. Thanks so much for your tips on assembly -- it's very helpful!