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I just want to highlight that the "18 month failed transaction" part is not right . 1. You made a deposit, not a full payment like the other founders. 2. You chose to get parts for your initial deposit 2. The parts were delivered to you now close to a year ago No founder one owes you...

I hope so too ! For their mental health and ours! Its not pretty for sure - but the way forward is to get the payments done. Cant wait to put this behind us.

There is a lot more. However I want to show the real thing as opposed to sketches.

We have the updated frames being tested. Full carbon, with full suspension, fully suspended rack. Was really hoping to surprise everyone with an actual product than a sketch but here is what we are running into. 1. ETA for Kindernay hubs was (is?) 2023 at the earliest if we had ordered back...

Sure. And I loved sharing those. At one point I even made a post that the delays were mentally affecting me. To the point of providing regular updates - it is littered with negative responses when I was posting that the update was not positive (or that there were delays) .. at some point it...

This is an example of completely disregarding all the communication. You are being willingly dense if I may say that. I cant change that for you but I can share that the total returns are worth $20/21k... that is all the stuff we bought from them for the original set of bikes. It is different...

I am not framing anyone. Like you, we are stating the facts.

@brashcam we have lost sales explicitly due to you and @onlineaddy constantly posting on the forums. We received a call from the DC office on behalf of you guys. We told them the same story we are posting online. Even though we fully understand that this situation is not ideal for anyone -...

Hey guys, I am chiming in because I was directed to by a couple of concerned members. Thank you. 1. We have posted the details of the refund process on the private forum. We have tried to provide transparency along the way as and when we get responses from vendors. We are here because a...

oh. . We are switching the support system (hopefully) this week. I will have the admin check what’s going on.

Definitely something we will focus on as the supply chain improves. We tried to stretch ourselves last year and the year before and that didn't pan out well. :)

Discontinued. We converted most all orders to hydra or uc pro. No hubs from Shimano till 2023 now. Ugh.

1. The motor is IP65 rated and we have run ours though a lot. It has held up pretty well. 2. Motor has a gasket that's fairly great. We recommend using dielectric grease on all seams. We have a 1 year warranty on our bikes, except hydra black. If the bike was less than a year old from date of...

Hmm.. this is weird 1. Was this a brand new motor when you purchased the bike? 2. Did you check the cable housing area (where the cables and wires come out from the top) The only other items I can think of are 1. One of the bolts holding together the motor is missing- and grime is getting...

DM me please. We have a modified chassis of crosstour we are trying to adapt for that use case. This will be later in 2022 - Q3 ish but a big target for us for next year.

3500W is the max we are supporting. We had one dialed into 4500W version but man does it get hot. Barely got 20 mins... Also no cells support it other than VTC6 - what pack are you riding with ?

Totally get it - 1. Have you ridden a full suspension fat tire (any brand) on the beach ? Thoughts? 2. Between FS and hardtail fat tire - which one is better for beach in. your opinion.

A couple more things here 1. We have a. smaller cassette now (11-46T) - confirmed with Shimano that 8000 tops out at 46T. All hydras shipped in the past couple of weeks have the smaller cassette as default. 2. We have tried moving the chainring outboard - but probably not needed with this...

The new Crosstour is 20" and the frame is full suspension. Realistically 5'6" to 6'3" is the ideal rider height. 6'6" is probably on the higher side.

All, Here is a quick status that most everyone shoudl see a formal update on this week. Assembled waiting for motors: Motors showing ETA of Dec 4th. Hope to get these ready to ship by mid next week. 1274 1276 1304 1311 1374 1400 1459 @ paint: Paint is typically 1-2 weeks right now...