jabberwocky
Well-Known Member
Very nice. I am sure every Yamaha dealer knows what a Shimano MicroSpline or SRAM xD driver is, how you bleed the e-bike brakes or how you adjust a derailleur, for instance. My point is: a Yamaha dealer usually is not a bicycle mechanic. While dealers for Giant or Specialized only do bikes and e-bikes.
Anyone who has worked on motorcycles will be able to learn bleed a bike brake in a few minutes. They are very similar. Honestly, anyone who works on motorcycles and engines all day is going to find the vast majority of bike maintenance to be easy mode. Whether the dealer is going to invest in tools and training is the open question, but I bet a great many have or will. The local-ish Yamaha dealer to me has a few friends who are longtime MTBers on staff (which is why I know them and follow them on FB) and they are super invested in ebikes. They carry Intense in addition to Yamaha.
Specialized warranty is smazing , some of their shops aren't. Giant warranty is OK but has limits - non transferable , not a rolling warranty, and very much defendant on how well the lbs advocates for you ! It sounds like Stephan was VERY lucky to find a dealer willing to risk his relationship with Giant by interpreting a transfer of ownership so favorably !!! I doubt he would have had a similar experience if it was a major part being replaced - I know Giant tried VERY hard to negate my warranty when the motor failed. But they had been great for all the other failures I experienced ( in 2018 giant were still learning )
Specialized (and Trek) have put a lot of effort and money into dealer support. Still needs the dealer to step up and make use of it. And it comes at a cost; their dealer agreements often are extremely restrictive about what other brands they can carry and what percentage of sales needs to be Specialized stuff. Which is why if you go to a Specialized dealer you will see that most of their parts and accessories are Specialized as well. You tend not to get as much variety of brands, which I don't care for as a customer.
Giant is better in this regard, at the expense of that top tier dealer support. My local shop was originally a Trek dealer, but their dealer agreement got so restrictive that the old owners decided to sell the shop and go do something else, and the current owners (old employees) dropped Trek and switched to Giant.
Yamaha should create an E-Bike division. They didn't and they compete with Giant and other Yamaha motor OEMs.
I get why Giant would be pissed at Yamaha for deciding to compete with them while also selling them motors. I don't see why we, as customers, should care. More options is more competition, which increases options and helps keep prices down.
Additionally, Giant hasn't had a drop bar ebike on their US site in like a year at this point. The Road-E and Revolt disappeared sometime towards the end of 2022 and to date haven't reappeared. If I wanted another Yamaha motor gravel bike, I think Yamaha is my only actual choice until Giant decides to sell the Revolt again.