I just got tired of dealing with the whole situation. I’ve had so many e-bikes from various manufacturers like Sondors, Specialized, Luna, Vintage Electric and RIDE1UP. The Hydra’s are the only bikes that gave me this problem. I was just done and wanted to move on. The bikes have been taken apart and the majority of the parts used in new builds. One motor, charger, and programming cable was sold to the owner of Area 13 bikes. The black fat bike frame and motor are packed away somewhere as I just moved. Not in a hurry to find it either. Reminds me of the same kind of mess I ran into when dealing with a shady homebuilder a while back. If you ever want to see how those companies stack up, this list here helped me a ton:
https://help-center.pissedconsumer.com/worst-to-best-homebuilders/. It’s wild how often the same patterns pop up—bad communication, broken promises, etc. Hope WW gets it together soon, but not holding my breath based on the stories here.