arcom
Active Member
If it’s an online chat, how do you know where they are?
Wing e-bikes - DO NOT BUY
- Thread starter Reza
- Start date
Dirkdaddy
New Member
I didn't say I knew exactly where they are, but the people may have been in a pub, at home on the couch, etc. I typically am not goofing off during work hours a lot so it was impressive to get people who you could tell were knowledgeable about all aspects of the business I asked about and cared to make sure it was all handled right. So, highly doubt it was outsourced. You didn't try to contact them you just like hitting the forum? Having dealt with tons of support for my job and personal stuff over many years, whatever it was working. I'm not associated with them fyi just had a good experience, seemed like good guys.
Cutting through the internet clutter, here is what you actually get if you decide to purchase a Wing E-bike:
(1) Hysterically long shipping -- this company is way overstretched. You'll get a confirmation for a delivery within a week, and three weeks later you'll still be calling customer service (which barely exists) trying to work out when the bike will actually arrive.
(2) Poor craftsmanship -- from the moment you take it out of the box and assemble, it's obvious that this not a bike you'll be riding in five years; because it'll most certainly be broken.
(2) Smoke & Mirrors -- within a month of purchase you'll realize that the battery does not last long AT ALL, and what you were told on the website does not match reality.
Take these quotes straight from Wing Bike's customer service team:
"You should plan for the battery to last 15 - 25 miles" --- First off the website says 45 miles, so WTF. Secondly, I have to charge this thing every 20 miles??? What if you want to go out for a longer ride than 20 miles... the answer I'm sorry to tell you, is that your battery will shut off mid-ride.
"The bikes are designed for a 125 pound person" --- HA! So no adult men can ride a Wing Bike? And maybe 15% of adult women? They tell you this because it means if you are larger than 125 lbs, the battery last EVEN LESS TIME.
"You should only use level 1 and 2. Do not use levels 3, 4, or 5." --- OK... so why are there levels 3, 4, 5? Buyer beware, you need AT LEAST level 3 in order to get this hulking bike up any real hill.
"The green light on the battery means 30-70% charged" --- how are you supposed to plan your ride with this crazy range? Just another example of the poor craftsmanship across the board. If you plan to buy this bike, also plan to have the giant battery on your counter, constantly sucking energy.
* I am 140 pound female, who does several types of serious exercise every week. I am not using the power assist except on longer / larger hills.
** I have never written a bad review like this before. That's how awful this company is.
*** I am not the only one! Even in our smaller-sized community, I met somebody else with a Wing Bike and the same crappy results.
(1) Hysterically long shipping -- this company is way overstretched. You'll get a confirmation for a delivery within a week, and three weeks later you'll still be calling customer service (which barely exists) trying to work out when the bike will actually arrive.
(2) Poor craftsmanship -- from the moment you take it out of the box and assemble, it's obvious that this not a bike you'll be riding in five years; because it'll most certainly be broken.
(2) Smoke & Mirrors -- within a month of purchase you'll realize that the battery does not last long AT ALL, and what you were told on the website does not match reality.
Take these quotes straight from Wing Bike's customer service team:
"You should plan for the battery to last 15 - 25 miles" --- First off the website says 45 miles, so WTF. Secondly, I have to charge this thing every 20 miles??? What if you want to go out for a longer ride than 20 miles... the answer I'm sorry to tell you, is that your battery will shut off mid-ride.
"The bikes are designed for a 125 pound person" --- HA! So no adult men can ride a Wing Bike? And maybe 15% of adult women? They tell you this because it means if you are larger than 125 lbs, the battery last EVEN LESS TIME.
"You should only use level 1 and 2. Do not use levels 3, 4, or 5." --- OK... so why are there levels 3, 4, 5? Buyer beware, you need AT LEAST level 3 in order to get this hulking bike up any real hill.
"The green light on the battery means 30-70% charged" --- how are you supposed to plan your ride with this crazy range? Just another example of the poor craftsmanship across the board. If you plan to buy this bike, also plan to have the giant battery on your counter, constantly sucking energy.
* I am 140 pound female, who does several types of serious exercise every week. I am not using the power assist except on longer / larger hills.
** I have never written a bad review like this before. That's how awful this company is.
*** I am not the only one! Even in our smaller-sized community, I met somebody else with a Wing Bike and the same crappy results.
For credibility you should have posted your questions, not just quote the answers.
- Battery range is "up to" 45 miles I'd expect to be estimate range at the lowest levels of assist on flat terrain. Their reply that "You should plan for the battery to last 15-25 miles" might be their estimate with higher levels of assist given what you might have told them about how you ride or average range vs "up to".
- "The bikes are designed for a 125 pound person" certainly sounds like a typo. Maybe they meant "kg" or something like that.
- "You should only use level 1 and 2. Do not use levels 3, 4, or 5". Sounds like a response to maximize range to the "up to" 45 miles not a prohibition on using the higher levels.
Most likely range is same as any other similar 36v hub drive with a 10ah battery.
You don't give any specifics about your opinion of "poor workmanship" or which of their bikes you bought. The Freedom X looks like a nice torque sensing bike. They do have some options to check out their bikes prior to purchase which is more than most direct to consumer sellers do. Satisfaction when buying DTC sight unseen is risky, it is what it is.
- Battery range is "up to" 45 miles I'd expect to be estimate range at the lowest levels of assist on flat terrain. Their reply that "You should plan for the battery to last 15-25 miles" might be their estimate with higher levels of assist given what you might have told them about how you ride or average range vs "up to".
- "The bikes are designed for a 125 pound person" certainly sounds like a typo. Maybe they meant "kg" or something like that.
- "You should only use level 1 and 2. Do not use levels 3, 4, or 5". Sounds like a response to maximize range to the "up to" 45 miles not a prohibition on using the higher levels.
Most likely range is same as any other similar 36v hub drive with a 10ah battery.
You don't give any specifics about your opinion of "poor workmanship" or which of their bikes you bought. The Freedom X looks like a nice torque sensing bike. They do have some options to check out their bikes prior to purchase which is more than most direct to consumer sellers do. Satisfaction when buying DTC sight unseen is risky, it is what it is.
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