Barry S
Well-Known Member
Started researching my first ebike in October 2017 and didn't pull the trigger until July 2018 largely due to financial setbacks, but the delay made me better informed thanks to the EBR forums. The Voltbike Yukon 750 Limited was my primary choice until I started noticing an increase in customer complaints here and on Facebook regarding having difficulty reaching Voltbike with warranty issues. I looked closer at my #2 pick the RadRover, and after test riding one during a business trip to Seattle I ordered one 2 weeks later.
The bike was delivered 11 days later to my workplace without any noticeable damage to the box. During assembly, I noticed that the rear derailleur guard had taken a hit, got bent, and made contact with the rear derailleur. During a post-assembly tune-up by my LBS a few days later, I was told that the rear derailleur hanger was bent but easily fixed. However, the impact also damaged the shifter cable and required replacement. I contacted Rad Power Bikes and the next day they sent me an email apologizing for the damage and requested a copy of the bill. The day after I did that, they confirmed my bankcard would be refunded for the damage amount. This is why I went with Rad Power Bikes.
The bike was delivered 11 days later to my workplace without any noticeable damage to the box. During assembly, I noticed that the rear derailleur guard had taken a hit, got bent, and made contact with the rear derailleur. During a post-assembly tune-up by my LBS a few days later, I was told that the rear derailleur hanger was bent but easily fixed. However, the impact also damaged the shifter cable and required replacement. I contacted Rad Power Bikes and the next day they sent me an email apologizing for the damage and requested a copy of the bill. The day after I did that, they confirmed my bankcard would be refunded for the damage amount. This is why I went with Rad Power Bikes.