I am having a horrible time getting a service ticket acted on and am curious if this is par for the course.
I have a cannondale contro-e speed under warranty, with a bosch motor that is cutting power as well as having an inordinate amount of resistance when back pedaling as if a bearing or gear is bad. You can barely move the crank arms back with the motor on or off. Likely related to the power cut off.
Bosch is insisting the shop (recommended by Bosch) perform a firmware update to fix the bike. Yet, Bosch is dragging their feet getting this very popular high volume multiple location shop set up with the credentials to so firmware updates. Both mechanics at the shop are insistant that the motor is toast and a firmware update is not going to solve the problem.
Bike was dropped off on 11/15. Is this what is usually expected from Bosch, because this is getting pretty ridiculous.
If a Bosch rep monitors this forum please PM me to tell me what is going on here.
I have a cannondale contro-e speed under warranty, with a bosch motor that is cutting power as well as having an inordinate amount of resistance when back pedaling as if a bearing or gear is bad. You can barely move the crank arms back with the motor on or off. Likely related to the power cut off.
Bosch is insisting the shop (recommended by Bosch) perform a firmware update to fix the bike. Yet, Bosch is dragging their feet getting this very popular high volume multiple location shop set up with the credentials to so firmware updates. Both mechanics at the shop are insistant that the motor is toast and a firmware update is not going to solve the problem.
Bike was dropped off on 11/15. Is this what is usually expected from Bosch, because this is getting pretty ridiculous.
If a Bosch rep monitors this forum please PM me to tell me what is going on here.