Ordered a white Mariner on June 17. Inquired by e-mail 4 days later. Was told to please have patience, really busy, orders are shipped after 7 working days.
Sent an e-mail to Bianca 13 working days later (July 4), did not get an answer so i called her. She was unable to give me a shipping date... so i asked if i was to wait days, weeks or months.
Her answer was days...
16 full working days wait today... My summer holidays are almost gone and i,m pissed !!!
It takes 6 to 8 days for delivery alone and for all i know, my bike could still be in China.
Patiently... i,m just about ready to cancel the order.
Voltbike customer support
- Thread starter Mike Desbiens
- Start date
erider_61
Well-Known Member
I too am having a similar experience with the Voltbike Bravo I ordered July 28. The promised 6-8 day shipping time went to 10-14 working days. Today is day 15. Not impressed at all. Go ing to cancel my order if it is not shipped this week.
Chuck_Canada
New Member
Just to close off this for everyone's benfit.
The second voltbike I ordered did finally arrive. In total the second bike took 20 business days to build (was told 6 to 10 when I ordered it) and then shipping took another 6 days. The bike arrived and now has 30 km total on it and I've got an electrical issue with it (I'll post under another group here). Overall I give voltbike a 6 out of 10. Fair product at a good price but lacking customer care.
Feel free to let me know how your experience has been.
steve mercier
Well-Known Member
Chalk one up for the local bike store
elainehillrider
New Member
I think better be careful with them. My father bought one and his controller burnt within 2 weeks. Send several emails and calls. Long story short he is still "waiting" his controller after 8 months.
steve mercier
Well-Known Member
That is unacceptable indeed.
I got a 2019 VoltBike in April this year. I ordered as it was in stock and they shipped within a week. When I called this past week, George the owner answered on the second ring and referred me to Chris the tech guy. I sent him an email with my question and he answered it that night and then I called him the next day and spoke directly to Chris. In my opinion they have performed above and beyond what I could have experienced. I give them a 5star rating
You cannot get a straight answer from these guys...
After extensive research I purchased a Voltbike Yukon Limited For $1799 + $49 shipping + $60 front rack.
Issues I encountered, and there are lots:
I knew I should have ordered a RadPower, but the specs were much better on the Volt for not much more money. I might just Craigslist it and buy something else since I doubt there would be any warranty coverage for this bike. Definitely my fault for not heeding the warning signs. I guess until ebikes are cash and carry with 30 day return windows, probably not a good idea to buy one or you risk this type of service and quality.
Issues I encountered, and there are lots:
- Emailing them is useless, you won't get a reply. You have to call and each person you talk to will give you a different answer. They don't stand by their word, just give excuses, and don't offer anything for their mistakes.
- Before ordering I asked if I could get a discount on an accessory if they did not include the "free" helmet. I was told that they would ship my bike without a helmet and issue a $30 refund after the fact. That I needed to email them my order number and my request to not have a helmet included. I was dismayed to see that my bike came with a helmet. I did everything I was told, received a useless helmet, and did not get a refund. I called them and they told me that it's not their policy, that all bikes get a helmet. I am awaiting a call back.
- My front rack arrived with a crack in the metal frame and the paint peeling.
- Voltbike says that bikes come 99% assembled and already tuned. My front fork was out of alignment and my rear brake rubs all the time. I fixed the fork but no clue how to fix the rubbing issue on hydraulic brakes. Sad that I have to service my $1900 bike out of the box.
- Before I ordered I called and asked how long it would take to ship, they told me 6 days to prep plus ship time, so about two weeks before it would be delivered. It didn't ship for a month. Every week I would call and ask for an update and every week I was "guaranteed" that the bike would ship the next week. Since every other ebike manufacturer was out of stock for a month or longer due to the pandemic, I rolled with those punches, but that should have been a red flag to larger issues to come.
- I was told my credit card would not be charged until my bike shipped. My credit card was charged a full 7 days before my bike shipped, or two weeks before it was delivered. Not a huge issue unless as a company you tell people on the website and by phone that you don't charge them until their bike ships.
- The bike loudly clanks when going over big bumps, and not sure where it's coming from. I am the furthest thing from a bike mechanic. All I know is that my 20 year old mountain bike, with all original parts doesn't sound like it's going to fall apart when I hop a curb, this sounds like my chain and fender are moshing. It might be the chain, but the bike has a slap-guard, maybe it's a loose fender but I tried to wiggle it and it seems solid.
I knew I should have ordered a RadPower, but the specs were much better on the Volt for not much more money. I might just Craigslist it and buy something else since I doubt there would be any warranty coverage for this bike. Definitely my fault for not heeding the warning signs. I guess until ebikes are cash and carry with 30 day return windows, probably not a good idea to buy one or you risk this type of service and quality.
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So far, excellent. Albeit the delivery took longer than anticipated, but because of the popularity of their product they got overwhelmed with orders. Called on the PHONE and always got a reply. Talked to George personally a few times, and was always treated right.
Very happy with the product, customer service, that my wife has ordered the new Nitro.
