Yes I do
Regretfully, I don't own an ebike yet. Been researching since October and had hoped to get one for Christmas, but life happened and family emergencies took precedent. Back on my feet now, and the Yukon and Mariner have been at the top my list. However, after reading about non-communication from Voltbike both here and on the Voltbike Yukon Owner's Group Facebook account I'm having second thoughts. The Juggernaut Classic is looking more attractive now thanks to Roshan's quick response to questions and post-sale support. I'm sure he's had his moments too, but Voltbike is really dropping the ball.
Perhaps they should consider hiring an office temp to respond to customer communications in regards to projected delivery dates and route support issues for prompt handling. They're going to start losing customers because they won't do something as simple as answering the phone or emails. Where else have we seen this? Hmmm.
Roshan may answer - some - email (you need to send multiple emails to pin him down). Regardless, simply can't trust much of what he says. "Next week" to him can mean months in the real world. His delivery estimates are nothing but wishful thinking (I'm being charitable). In late January I asked if the bikes were still set to be delivered in late Feb, as promised (ie, just 4 weeks away). He glibly responded "that's the target". Since it takes 3 weeks to ship from China and another week to get from the port to Saskatoon, it effectively meant bikes had to be already assembled and ready to ship from China when he said that. What was reality? The bikes didn't even begin to get assembled for another two months (let alone shipped), so what he said was outrageously misleading (again, I'm being charitable). There were plenty more whoppers to come. He began to claim in late April that the bikes would ship "next week". And kept on saying same thing every week in May. Deliveries finally began in late May and into June. That's what Roshan's "late February" delivery actually meant...
I just received an answer to a question from George I emailed through their website facility less than 2 hours ago.
