I think e-bikes should have a decent support after several years after the purchase (even after warranty time). This is not a phone that you can just simply dispose off (though everything is like that now, but the future will tell). So far, I have had several problems with my Turbo 2016, but so far those problems got solved by the work of the reseller-Specialized, not without pain for me though, and mainly because I was under warranty period. But in the future, when I have to buy a new e-bike, I will definitively make my decision based, not only on the bike itself, but on which manufacturer differentiates the most regarding the aftersale support. If Specialized want to be a reference in the e-bike market, is up to them to decide how good they want become. If not, other manufacturers will eat them, the market is big (specially en Europe).