Douglas Ruby
Well-Known Member
- Region
- USA
- City
- Groton
Ya know, I have enjoyed my Turbo and do not regret purchasing it. While it is true that I wrote a detailed letter to Specialized outlining a support program Id like to see, I, like many, am not too concerned. Yes, I would like to see a product life cycle management approach that emphasized customer satisfaction a bit more, but I am willing to take 2021 at face value.
I already know that certain aspects of the Turbo design make supporting and evolving it difficult. The battery architecture is part of that. As long as I have some reasonable expectation of support, I expect to continue to enjoy my bike.
It is quite clear that the investment and development of ebikes is going into mid drive and digital integration. Assuming that the Vado performs well and is not afflicted with firmware or mechanical bugs, I will certainly consider one as a replacement sometime in the next 2-3 years. I like many aspects of the design particularly the ability to leverage the advances in standard wheel and mechanical developments. I also like the aesthetic of the frame and think it does a decent job of leveraging the look of the turbo while hiding and protecting the mid drive.
If my Turbo dies an untimely death and Specialized is unwilling to provide replacement batteries, motors, or handlebar controllers then I will not replace it with a Specialized bike.
Lets move on.
I already know that certain aspects of the Turbo design make supporting and evolving it difficult. The battery architecture is part of that. As long as I have some reasonable expectation of support, I expect to continue to enjoy my bike.
It is quite clear that the investment and development of ebikes is going into mid drive and digital integration. Assuming that the Vado performs well and is not afflicted with firmware or mechanical bugs, I will certainly consider one as a replacement sometime in the next 2-3 years. I like many aspects of the design particularly the ability to leverage the advances in standard wheel and mechanical developments. I also like the aesthetic of the frame and think it does a decent job of leveraging the look of the turbo while hiding and protecting the mid drive.
If my Turbo dies an untimely death and Specialized is unwilling to provide replacement batteries, motors, or handlebar controllers then I will not replace it with a Specialized bike.
Lets move on.
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