I have to agree. I have a Rad Rover ST with 3400 miles and a Rad Mini ST with 700 miles on it. I'm no mechanic but had no problem assembling either oneI have purchased 7 Ebikes in the last few years all off the internet. (Espin, Frey, Lectric and Ride 1 UP) You dont need no stinkin dealer. Most fixes are common sense and maybe require a Youtube video or a pair of pliers. Take what the doom and gloomers post with a grain of salt and as Freys motto says: Free Ride Enjoy Yourself.
and have no problems with either other than routine stuff like brake adjustment& pad replacement and chain replacement on the Rover. Rad has a bunch of easy to follow videos for basic maintenance & repair plus bunches of other videos all over the internet.