bluecat
Well-Known Member
Note also that both ST1 and ST5 models have been subject to recalls due to defective and dangerous design:
Thank you for digging out the old ST1 recall!
Together with the recent recall of 195 Stromer ST5, this gives me the opportunity to illustrate how superior the Stromer customer care is. A few facts before i come to the point:
- Even the smallest problem with a Stromer will show up in the Swiss or Dutch or US Stromer forum
- Every single day, the whole Stomer fleet makes more than 400'000km
- If there would be a failure by design on a Stromer, incidents would occur within short time
- The 2014 ST1 recall is long ago, so if anything bad happened, we would know this
- All affected ST5 owners were addressed in person - as this new model has full connectivity, all owners are known.
- In both cases, bad quality of supplier parts caused the recall
- The ST5 case unveils, myStromer AG has a full and reliable tracking of all bike parts.
- Do you know about any incident with a Stromer (regarding the two recalls), on which a person was injured?
- Do you know another bicycle company with a better system of customer protection?