A couple months ago I bought a Specialized Turbo S ebike. The Specialized Turbo S ebike is/was to commute to work (48 miles round trip) ...
The Specialized Turbo S ebike stopped working after 1100 miles and 33 x battery charges. I went back to the shop were I bought the Specialized Turbo ebike to have it fix… 3 weeks later the nice mechanic can't figure out exactly what is wrong with the bike and installed some rubber pads under the battery to prevent the battery from moving and to get better connection ( no new parts were installed ) following the advise of the official Specialized Bicycle Components engineer. The shop told me 3 times/3 different days that it was fix and that they tested the ebike before I got it back but… the bike stopped working after a few miles each time.
I’m pretty sure that the rubber pad solution is the wrong way to go because too much pressure against the connecting pins will make it as bad as not enough pressure. Its either a bad connecting part or the pressure plate mess up since the shop played with it for days.
The diagnostic GUI/software is very basic, it tell the shop that the bike has 33 charges, that the user interface is not connected (mal functioning user controller/ joystick ) and the battery and motor have no error.
The user interface/joystick has stopped switching modes intermittently a while ago (very fragile made) and has a mind of its own making the bike sketchy to ride. No problem for me I can adapt
The last 3 times I took the ebike out for a few miles of riding the ebike stopped assisting and showed on the display an M error one time and 21 miles lock up even at 0 speed and also 3 blank dashes. The ebike gets confused when the battery connection is lost during riding.
If the battery lights sequence at startup is good nothing should blinks, if something blinks once there is a problem. All that diagnostic stuff is very general unfortunately. So today I removed the battery with the key to reset everything and reinstalled it hoping for the best, now the battery light #1 and user interface light #3at startup flash once... The battery is not connecting properly anymore... I have to wiggle it to get power but it doesn’t last.
I want to send the ebike or part of the ebike to the Specialized Bicycle Components factory so they can fix it for good but they said no, try another shop see if they can help. And it’s Monday don’t bother us please.
Since I didn’t buy the ebike at the other shop I’m going to have to pay the new mechanic hourly. He will not really listening to what I have to say and he will be going through the Specialized Bicycle Components diagnostic procedures one step at the time for days like the first shop. He will tell me that the ebike is working when it’s not... Yes the “rubber pad trick”.. Haha!
To really understand the problems he will have to get the battery to power the ebike with the “rubber pad trick “ and then ride the bike for more than a few miles .. Guess what, he won’t have the time to ride and will not find the intermittent problem!
The “very reputable shop“ where I bought the ebike told me that they can never get on the phone with Specialized Bicycle Components engineers and they can only communicate by emails one day at the time to trouble shoot anything.
I am asking why can I fix the bike myself and have access to part that are under warranty? Why do I have to go to another shop and spend more money? I feel like I know more about this ebike than anybody else around here. That’s why I want to send the ebike or parts of it to the Specialized bicycle components factory...
For now the Specialzed Turbo S is in the garage without any hope. I mean I could hard wire the stuff and bypas the fragile magnet/pins design but that will not help the warranty process. Don’t you think?
If someone on this forum has some connection with the parts and warranty department or even the CEO of the company I will really appreciated it.
Or what will you do? Thanks....
