Credible Hulk
Active Member
The more business they get, the more couriers SUCK. I order online regularly because I'm disabled and I don't have a car. I've noticed that as more and more people buy online, the quality of courier service has disappeared down the toilet.
I was supposed to receive my new ebike today. Back on Feb 28 the retailer sent me two tracking numbers. I assumed they were shipping the battery separately from the ebike. One shipment was labelled "fender".
I was checking the tracking info all week. It was a courier I'd never heard of. For both boxes, they gave the arrival date of today. The two boxes were sent by ground shipment from Vancouver to Toronto. They didn't scan either box, not once, all the way across Canada. There was only the scan where they picked up the boxes. There's no way those boxes came all the way across the country in a single trip. The courier's website says they scan parcels at every stop or truck change, and that they sometimes use outside contractors. No scanning done.
Then last night before bed I checked the tracking again. Only one of the boxes, the one NOT marked "fender" with weight listing of 72 lb, had updated tracking info. The box had arrived in Toronto a day before, but the courier didn't update the tracking info on their website. The "fender" box still had no updated information.
Then I sat here for most of the day, hoping both boxes were on their way. When the guy finally arrived at 3 pm, all he had was this little box, not much bigger than a shoebox. I asked him where my $2000 bike is, he just shrugged and walked away.
So immediately I called the courier. They have no idea where my ebike is. I suggested to them that maybe if they'd ever SCANNED IT which is their job - they'd know where it is. I now have to wait until the incompetent clowns find it, if one of them hasn't already stolen it.
Then to add insult to injury I opened the small box and found a stupid plastic fender, a brake cable, and a note telling me to replace them on the front wheel. No instructions on how to do either of these things, of course.
So now I get to sit around waiting who knows long for a bunch of clowns to find my ebike. I'm also going to send an email to the bike retailer to tell them what I think of their joke of a courier, and that I'll be expecting a full refund if they don't find my ebike within 5 business days.
I was supposed to receive my new ebike today. Back on Feb 28 the retailer sent me two tracking numbers. I assumed they were shipping the battery separately from the ebike. One shipment was labelled "fender".
I was checking the tracking info all week. It was a courier I'd never heard of. For both boxes, they gave the arrival date of today. The two boxes were sent by ground shipment from Vancouver to Toronto. They didn't scan either box, not once, all the way across Canada. There was only the scan where they picked up the boxes. There's no way those boxes came all the way across the country in a single trip. The courier's website says they scan parcels at every stop or truck change, and that they sometimes use outside contractors. No scanning done.
Then last night before bed I checked the tracking again. Only one of the boxes, the one NOT marked "fender" with weight listing of 72 lb, had updated tracking info. The box had arrived in Toronto a day before, but the courier didn't update the tracking info on their website. The "fender" box still had no updated information.
Then I sat here for most of the day, hoping both boxes were on their way. When the guy finally arrived at 3 pm, all he had was this little box, not much bigger than a shoebox. I asked him where my $2000 bike is, he just shrugged and walked away.
So immediately I called the courier. They have no idea where my ebike is. I suggested to them that maybe if they'd ever SCANNED IT which is their job - they'd know where it is. I now have to wait until the incompetent clowns find it, if one of them hasn't already stolen it.
Then to add insult to injury I opened the small box and found a stupid plastic fender, a brake cable, and a note telling me to replace them on the front wheel. No instructions on how to do either of these things, of course.
So now I get to sit around waiting who knows long for a bunch of clowns to find my ebike. I'm also going to send an email to the bike retailer to tell them what I think of their joke of a courier, and that I'll be expecting a full refund if they don't find my ebike within 5 business days.
