Purion Issue on Pegasus

[Jan1of1]

Here is the situation: Received an Error 680 (discussed in another posting....in short, it doesn't show up in a list of Bosch errors). Other things you need to be aware of: I charge my battery to capacity. I come back a few hours later and the battery is partial discharge even though I haven't ridden it or even turned it on!! So last night, I fully charged the battery then hit the reset button. I put battery back into bike and then set my video camera up to "watch" the bike. This is what happened: All on its own the Display powers up and stays on for 10 mins then shuts down. 10 minutes later it does the same thing and so forth until the recording stopped.

Any ideas what is going on (other than a ghost rider...)???

PS. Yes I removed the Purion display and cleaned the contacts though they looked clean.

 

[William - Bosch Team]

Here is the situation: Received an Error 680 (discussed in another posting....in short, it doesn't show up in a list of Bosch errors). Other things you need to be aware of: I charge my battery to capacity. I come back a few hours later and the battery is partial discharge even though I haven't ridden it or even turned it on!! So last night, I fully charged the battery then hit the reset button. I put battery back into bike and then set my video camera up to "watch" the bike. This is what happened: All on its own the Display powers up and stays on for 10 mins then shuts down. 10 minutes later it does the same thing and so forth until the recording stopped.

Any ideas what is going on (other than a ghost rider...)???

PS. Yes I removed the Purion display and cleaned the contacts though they looked clean.

What contacts did you clean on the Purion? It is a hardwired display, so I'm thinking maybe you are talking about the CR2016 battery contacts inside the Purion?

In any case, your issue sounds like it may be related to the ON/OFF button on your display. I recommend having a Certified Bosch dealer take a look. They can check the diagnostic report, and then call the Bosch hotline for additional help.

 

[Dallant]

Is it possible there is an error 68?

 

[Jan1of1]

Is it possible there is an error 68?

 

[Jan1of1]

I called Bosch and yes - there is an error 680! Now the Bosch rep got technical on me telling me the 680 was likely due to a low voltage cell in the battery and possibly the battery management system are faulty. I was directed to take the bike to the closest bosch dealer, have them run diagnostics. The fix: a new battery and possibly a new purion display. I'll keep you posted!

 

[Jan1of1]

Update: Bosch reps told me to take bike to an authorized Bosch dealer. So I conducted the search on the Bosch website (here: https://www.bosch-ebike.com/us/service/dealer-search ) and found two dealers that were relatively close by. I took my bike to the first dealer and the dealer wanted to know how they would get paid to service the bike. I explained it was under Warranty and Bosch would cover the cost. They refused to do a diagnostic test and never called Bosch and weren't willing to do so. So...I went to the second Bosch dealer and they said, "you didn't buy the bike here so we won't service it." I tried to explain that there are actually two warranties on the bike: 1) the bike itself and 2) the Bosch motor. As such I told them, "you sell ebikes with Bosch motors so you should be able to do the diagnostics on my bike - and that would be covered by the Bosch Warranty." They too, refused to do the diagnostic test and told me, "You have to take it to the dealer you bought the bike from."

What? What if I was cycling in Utah and my chain fell off? Would a local dealer service it? Without hesitation. Now what happens if I get an error on my display? Will an authorized dealer in the local Utah area tell me to give up my vacation and go see the dealer I bought it from? It appears they would. Dealers that sell ebikes with Bosch motors should be - for business purposes - be actively seeking customers seeking service on their Bosch motors - not refusing it. If this is going to continue Bosch should allow third parties to attend training, become certified, and starting servicing Bosch motors. I'm willing to bet the currently authorized Bosch dealers would soon be more than willing to service any Bosch motor - because of they will be losing business.

 

[Dallant]

Update: Bosch reps told me to take bike to an authorized Bosch dealer. So I conducted the search on the Bosch website (here: https://www.bosch-ebike.com/us/service/dealer-search ) and found two dealers that were relatively close by. I took my bike to the first dealer and the dealer wanted to know how they would get paid to service the bike. I explained it was under Warranty and Bosch would cover the cost. They refused to do a diagnostic test and never called Bosch and weren't willing to do so. So...I went to the second Bosch dealer and they said, "you didn't buy the bike here so we won't service it." I tried to explain that there are actually two warranties on the bike: 1) the bike itself and 2) the Bosch motor. As such I told them, "you sell ebikes with Bosch motors so you should be able to do the diagnostics on my bike - and that would be covered by the Bosch Warranty." They too, refused to do the diagnostic test and told me, "You have to take it to the dealer you bought the bike from."

What? What if I was cycling in Utah and my chain fell off? Would a local dealer service it? Without hesitation. Now what happens if I get an error on my display? Will an authorized dealer in the local Utah area tell me to give up my vacation and go see the dealer I bought it from? It appears they would. Dealers that sell ebikes with Bosch motors should be - for business purposes - be actively seeking customers seeking service on their Bosch motors - not refusing it. If this is going to continue Bosch should allow third parties to attend training, become certified, and starting servicing Bosch motors. I'm willing to bet the currently authorized Bosch dealers would soon be more than willing to service any Bosch motor - because of they will be losing business.

Where did you buy it? You in the U.S.?
I took my Allant+7 into a different Trek dealer than I bought from. That dealer was happy to do the Bosch update last year and didn’t charge me a dime for it, though they did charge me for fixing a tire.

 

[Jan1of1]

Where did you buy it? You in the U.S.?
I took my Allant+7 into a different Trek dealer than I bought from. That dealer was happy to do the Bosch update last year and didn’t charge me a dime for it, though they did charge me for fixing a tire.

So you took a Trek bike to a different Trek dealer, but it was still a Trek dealer. I bought a Pegasus with a Bosch motor from one dealer and took it to a local dealer who did NOT sell Pegasus brand, but did sell ebikes with Bosch motors on them. They would run the diagnostic test on my bike exactly the same way they would on their bikes with exactly the same equipment with exactly the same software -- and make money doing it. Frankly it simply doesn't make sense - from a business perspective - why they would refuse to make money servicing a Bosch motor they are quite capable of servicing.

 

[Dallant]

So you took a Trek bike to a different Trek dealer, but it was still a Trek dealer. I bought a Pegasus with a Bosch motor from one dealer and took it to a local dealer who did NOT sell Pegasus brand, but did sell ebikes with Bosch motors on them. They would run the diagnostic test on my bike exactly the same way they would on their bikes with exactly the same equipment with exactly the same software -- and make money doing it. Frankly it simply doesn't make sense - from a business perspective - why they would refuse to make money servicing a Bosch motor they are quite capable of servicing.

I totally agree with you. It’s a stupid move on those Bosch dealers’ parts.
Just stating my only ’service from a dealer I didn’t buy from’ story.

 

[Jan1of1]

Update: The bike was returned to the dealer from whom I purchased the bike. Diagnostics confirmed an ERROR 680, but the fix was a little more elusive - in fact in took over an hour to figure out the solution. The problem: The reset button on the battery was being jammed by the shroud placed over the battery by Pegasus. Removal of the battery and the Pegasus shroud and then a realignment of the shroud and a reinstall and the problem disappeared. So...while the problem was with the Bosch powerpack it was caused by Pegasus! If you ever get or see an Error 680 - check and see if you can easily push the reset button the battery. If it is difficult to do there is a good chance it is being jammed into a partially opened position. A few days before taking it to the dealer I did take the battery out and push the reset button. I found it difficult to do, but was able to accomplish it, so I didn't give it a second thought. If the button is hard to push or you have to push it at an odd angle to get the battery reset you may have the same problem I did. Fix - realign the shrouds. Mystery solved.

 

[Dallant]

Update: The bike was returned to the dealer from whom I purchased the bike. Diagnostics confirmed an ERROR 680, but the fix was a little more elusive - in fact in took over an hour to figure out the solution. The problem: The reset button on the battery was being jammed by the shroud placed over the battery by Pegasus. Removal of the battery and the Pegasus shroud and then a realignment of the shroud and a reinstall and the problem disappeared. So...while the problem was with the Bosch powerpack it was caused by Pegasus! If you ever get or see an Error 680 - check and see if you can easily push the reset button the battery. If it is difficult to do there is a good chance it is being jammed into a partially opened position. A few days before taking it to the dealer I did take the battery out and push the reset button. I found it difficult to do, but was able to accomplish it, so I didn't give it a second thought. If the button is hard to push or you have to push it at an odd angle to get the battery reset you may have the same problem I did. Fix - realign the shrouds. Mystery solved.

I‘m guessing that Bosch probably would NOT have covered that work under their warranty and thus, the other Bosch dealers would’ve had to bill you for it.

 

[Jan1of1]

I‘m guessing that Bosch probably would NOT have covered that work under their warranty and thus, the other Bosch dealers would’ve had to bill you for it.

not sure after all it was an error within the Bosch motor..... But I guess we will never know.