Larry the Biker GUy
New Member
I bought a Prodeco Storm 500 in August 2014. I love the bike except I have serious warranty issues with the company.
About 6 months after owning the bike the handlebar stem bearings began to fail. After checking theire web page, and driving 50 miles to the designated Prodeco store in Austin, TX, I discovered it had been closed for several months. I also discovered that I would have to pay $40+ for the labor to replace a $12 part, as labor is not included in the warranty, and drive another 100 miles to do so. One reason I bought it was because they supposedly had a shop n Austin. Not much of a warranty, or current info on their website.
I have since moved to Colorado near the dealer I bought it from. About 2 months ago I gave him my original battery, which just died suddenly, for repair. He's a good guy, and told me the circuit board blew and he's been waiting for another one from Prodeco for almost 2 months now. Again, not much of a warranty if I have to wait 2, 3, 4, 6, 12 months or more for them to replace my battery and the bike is useless.
However, I had bought a larger 12 amp hr battery and had been using it. Unfortunately, due to riding on the rough, washboarded gravel roads here in Colorado, one day my battery fell off my bike. The rear mounting bar was nowhere to be seen and the forward mounting brackets had broken off, and thus my battery fell off.
Well I took it to the dealer, who told me that although there claims there is a 2 year warranty on the battery, the warranty only applies to the battery itself, and not the housing and replacing the bottom part of the housing was going to cost me $40 for PARTS AND LABOR. After I complained, he didn't charge me.
I'm still waiting for Prodeco tech to send the parts for my original battery and as I am writing this, I have been waiting for over 30 minutes for them to answer their phone and get off the "Someone will be with you shortly" cue.
Love the bike, hate the service.
About 6 months after owning the bike the handlebar stem bearings began to fail. After checking theire web page, and driving 50 miles to the designated Prodeco store in Austin, TX, I discovered it had been closed for several months. I also discovered that I would have to pay $40+ for the labor to replace a $12 part, as labor is not included in the warranty, and drive another 100 miles to do so. One reason I bought it was because they supposedly had a shop n Austin. Not much of a warranty, or current info on their website.
I have since moved to Colorado near the dealer I bought it from. About 2 months ago I gave him my original battery, which just died suddenly, for repair. He's a good guy, and told me the circuit board blew and he's been waiting for another one from Prodeco for almost 2 months now. Again, not much of a warranty if I have to wait 2, 3, 4, 6, 12 months or more for them to replace my battery and the bike is useless.
However, I had bought a larger 12 amp hr battery and had been using it. Unfortunately, due to riding on the rough, washboarded gravel roads here in Colorado, one day my battery fell off my bike. The rear mounting bar was nowhere to be seen and the forward mounting brackets had broken off, and thus my battery fell off.
Well I took it to the dealer, who told me that although there claims there is a 2 year warranty on the battery, the warranty only applies to the battery itself, and not the housing and replacing the bottom part of the housing was going to cost me $40 for PARTS AND LABOR. After I complained, he didn't charge me.
I'm still waiting for Prodeco tech to send the parts for my original battery and as I am writing this, I have been waiting for over 30 minutes for them to answer their phone and get off the "Someone will be with you shortly" cue.
Love the bike, hate the service.
