Power assist not working

rob200375

New Member
Hi

I have a Pro Rider Surge Electric Mountain Bike Mens e Bike 250W 36V 18 Electric Bicycle with a power assist issue - I've read the other thread and double-checked the suggestions and I still cannot get the power assist to engage when I am pedalling, the only thing I am unsure about is where the sensor (or what the sensor) looks like that engages the power assist.

the bike is about 3 months out of warranty and the supplier does not want to assist?

so I have joined this forum in the hope that someone can suggest what I do to get it back working as this bike is used to tow a special needs bike trailer for my son, without the bike working we won't be able to go out much during the summer on the bikes.

thanks in advance for any assistance you can give
 
Most bikes have a PAS magnet ring behind the pedal crank. This is a plastic ring with 6 to 12 small magnets on it. Bikes have an electrical magnet pickup aimed at the magnet ring. This electrical pickup is located in a high risk location on the bottom of the bike and can be bent away from the magnet ring. The usual distance of the pickup from the magnet ring is the thickness of a sheet of paper.
Other more expensive bikes have a torque sensor that engages the chain. Again weeds branches or road trash like tire carcasses can knock this thing out of the way. Bending back is the usual repair.
If the wires to either sensor are broken or shorted to frame, the function can stop. These wires, in that location, can also be easily damaged.
 
Hi

not sure what this is I do have a bolt on the back wheel which passes by a sensor which goes into the crank - I guess this is what you mean?

but the distance between the bolt and the sensor is more like 5-10mm
 
Never heard of a sensor being located to sense a bolt on the back wheel. That would tell a controller that the bike is moving, which should be fairly obvious if the controller is putting out current. Whatever, proximity switches (which is what sensors that detect metal protuberances are called at electrical supplies) do not usually work at 5 to 10 mm distance. The expensive prox sensors can sense 1 mm away, the cheaper ones sense at a distance of a thickness of a sheet of paper. I would first suggest you bend the mount so the sensor misses the bolt by 1 mm. If your wheel wobbles more than that, tighten the spokes on the away side to true (straighten) your wheel.
The sensor on the crank is supposed to sense that you moved the crank with your feet. The torque sensor on the chain is supposed to detect that you are exerting force on the chain with your feet. if either occurs then the controller will provide current if the PAS level is set higher than "zero".
There is no pro rider brand forum. So I doubt if there are experts here on your system.
As their is no country code that matches "ex28sl", I will suggest a US vendor. www.ebikeling.com has front power wheel 36 v kits that might allow you to salvage your old battery. Buy the 26" or 700 c wheel if either matches your existing wheels. His 26" wheel kit is showing $180 today. Look at the tire side for the nominal size of your tire & wheel. Don't buy the fat tire kit unless your bike has fat 3" or bigger tires. If you live in another country, use vendors with stock located in that country. If your wheel is a different size, buy a power wheel kit with that size wheel. I looked for kits with motor, controller, switched brake handles, display, PAS level switch, and magnet wheel & sensor.
I'm riding an ebikeling 48 v front wheel geared hub motor kit that I bought in 2017. I have about 4000 miles on it. It does require retightening the motor cover screws occasionally. Use blue locktite on them, that reduces the number of times you have to retighten screws. I've done it twice. The display fogged up in the rain; I don't use it.
If your pro rider motor drags with the power off, you could convert any other bicycle from a charity resale shop or flea market, to an electric bike. I suggest buying one with disk brakes, as those work in the rain. Rim brakes caused an accident for me one time, in the rain. Using power tools to make brackets, use safety glasses. You'll see the controller mounted under my seat on the bike left, with SPAM can lids and machine screws. The battery is mounted on the front with 3/4"x1/8" aluminum angle, and machine screws. Elastic stop nuts keep the machine screws tight after you've installed them. I bought my stainless steel nuts & bolts at mcmaster.com Use insulated bullet connectors or insulated spade lugs to connect the battery to the controller. Reverse the sex of + & - connector so you can't plug the battery in backwards. Pull test crimp terminals after installation. You may need a crank arm puller to remove a bolted on crank arm to put a magnet disk on it. I had a 1 piece crank, and had to remove a pedal and modify the hole in the magnet disk to get it to fit on. I had to use wood wedges & glue as the hole did not fit a 1990's crank arm correctly.
 
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Are you in the UK? The Pro Rider Surge Electric Mountain Bike only appears to show up on UK websites. So it has a Dapu middrive motor, a LCD display and no throttle. The pedal assist sensor will be inside the motor. What's on the back wheel is probably only a speed sensor.

Does the display light up. Is there a walk mode you can engage? Mid drives often have internal failures. This could be anything and likely not something a layman can address.

You might try the https://www.pedelecs.co.uk/forum/forums/electric-bike-general-discussion.2/
 
Are you in the UK? The Pro Rider Surge Electric Mountain Bike only appears to show up on UK websites. So it has a Dapu middrive motor, a LCD display and no throttle. The pedal assist sensor will be inside the motor. What's on the back wheel is probably only a speed sensor.

Does the display light up. Is there a walk mode you can engage? Mid drives often have internal failures. This could be anything and likely not something a layman can address.

You might try the https://www.pedelecs.co.uk/forum/forums/electric-bike-general-discussion.2/
hi

everything lights up as normal and all settings seem to be ok - apart from it doesn't give me any assistance, doesn't even try to.

not seen a walk mode on the bike - it doesn't help me when pushing it along anyway - which I would think is the walk mode.

ill try the link.
 
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