Rare.
Are you getting an error code? 08?
The first error was 12h ( MOTOR LESS than 1 MONTH OLD ) Defective out of box
When i first got the motor it kept on giving me the error 12h code which had to do with brake switch communicating with the controller.
Every time I tried to use the brakes it would disable the motor and display error 12h i would have to reboot the system to work again.
They also told me that brake cut offs aren't needed and only use by in experienced riders.
I have all the EMAILS to prove what I say if you question this ???
LUNA was supplied with video and picture proof that the controller was defective and the first thing they told me I must have connected the connectors backwards from the brake lever to the display (WOW even I know that's impossible)
They just like to blame the customer for there defects in support of warranty
PS::: They did NOT warranty the motor or controller so I called Paypal to get partial refund but they could not it was to log to get money back so PayPal felt bad for me and they bought me a new controller I ordered from golden motor.
Everything worked perfectly fine until recently when it started raining alot is when I started to get this error 08 code and did a little looking around and found a few other on YT with the same issue and the one video this guy posted showed how to fix the problem
yes the error 08 this motor came from a scumbag company I wont mention (LUNA) and they told me I installed the motor wrong.
I ALSO TOOK A GRIND WHEEL (DREMEL) TO THE SIDE OF MOTOR AND GROWNED THE NAME OFF OF IT
I got this motor from them for the framed bike because Matt was out of the 120mm
OH so you know Matt over there I got my kit from him when he just first started the company and I bought all the necessary tools and sockets from him as well
here are all 3 of my bikes 2 BBSHD 1 Ultra G510