One solution for Bosch Nyon not connecting to Bluetooth

[wvfireguy]

This is my first post on this forum as I just joined as I received my first electric bike last week. I have lurked around here a bit before and found useful information so I thought I could share some in return.

On January 12 I received my new Riese & Müller Multicharger with Bosch Nyon computer. It was delivered from the dealer by truck as the dealer is a ferry ride away. I love the bike and workmanship and everything worked great except I could not connect the Nyon to my iphone through Bluetooth.

I installed the Bosch e-bike app on my phone and the Nyon connected perfectly through WiFi. But not through Bluetooth. With the Nyon attached and off the bike it could not see my iphone when both were in discovery mode. The iphone couldn't see the Nyon either. So I tried the following:

• I made sure my phone Bluetooth was on and the Nyon was signed into my Bosch account;
• I deleted the WiFi connection and followed Bosch's step by step instructions to connect with Bluetooth. No luck;
• I tried by putting the Nyon in discovery mode by pressing the headlight button for five seconds. No luck;
• I tried through the Nyon Bluetooth settings page. The iphone did not appear and the Nyon did not appear on my phone. No luck;
• I did a hard reboot of my iphone and tried all the above again. No luck;
• I called the Bosch e-bike support number and they had me do a factory reset and try all the above. The Bosch rep then said to take the Nyon and bike to a dealer and have them run a diagnostic test on it to see if the Nyon needed replacing.
• Before heading to the dealer I thought I'd try one more thing... I deleted the Bosch e-bike app from my iphone, then I did a hard reboot of my iphone, then I reinstalled the Bosch e-bike app. As soon as I opened the app and signed in to my Bosch account the app started to search for a Bluetooth connection and I was able to connect. SUCCESS!!

So, if you have the same problem or possibly other problems with Bosch bike computers try deleting and reinstalling the Bosch e-bike app.

 

[rudym]

This is my first post on this forum as I just joined as I received my first electric bike last week. I have lurked around here a bit before and found useful information so I thought I could share some in return.

On January 12 I received my new Riese & Müller Multicharger with Bosch Nyon computer. It was delivered from the dealer by truck as the dealer is a ferry ride away. I love the bike and workmanship and everything worked great except I could not connect the Nyon to my iphone through Bluetooth.

I installed the Bosch e-bike app on my phone and the Nyon connected perfectly through WiFi. But not through Bluetooth. With the Nyon attached and off the bike it could not see my iphone when both were in discovery mode. The iphone couldn't see the Nyon either. So I tried the following:

• I made sure my phone Bluetooth was on and the Nyon was signed into my Bosch account;
• I deleted the WiFi connection and followed Bosch's step by step instructions to connect with Bluetooth. No luck;
• I tried by putting the Nyon in discovery mode by pressing the headlight button for five seconds. No luck;
• I tried through the Nyon Bluetooth settings page. The iphone did not appear and the Nyon did not appear on my phone. No luck;
• I did a hard reboot of my iphone and tried all the above again. No luck;
• I called the Bosch e-bike support number and they had me do a factory reset and try all the above. The Bosch rep then said to take the Nyon and bike to a dealer and have them run a diagnostic test on it to see if the Nyon needed replacing.
• Before heading to the dealer I thought I'd try one more thing... I deleted the Bosch e-bike app from my iphone, then I did a hard reboot of my iphone, then I reinstalled the Bosch e-bike app. As soon as I opened the app and signed in to my Bosch account the app started to search for a Bluetooth connection and I was able to connect. SUCCESS!!

So, if you have the same problem or possibly other problems with Bosch bike computers try deleting and reinstalling the Bosch e-bike app.

Good to know before my first ride this weekend. thanks.
Oddly this is also how i corrected a problem with the Enviolo AutomatiQ hub and App.

 

[fooferdoggie]

This is my first post on this forum as I just joined as I received my first electric bike last week. I have lurked around here a bit before and found useful information so I thought I could share some in return.

On January 12 I received my new Riese & Müller Multicharger with Bosch Nyon computer. It was delivered from the dealer by truck as the dealer is a ferry ride away. I love the bike and workmanship and everything worked great except I could not connect the Nyon to my iphone through Bluetooth.

I installed the Bosch e-bike app on my phone and the Nyon connected perfectly through WiFi. But not through Bluetooth. With the Nyon attached and off the bike it could not see my iphone when both were in discovery mode. The iphone couldn't see the Nyon either. So I tried the following:

• I made sure my phone Bluetooth was on and the Nyon was signed into my Bosch account;
• I deleted the WiFi connection and followed Bosch's step by step instructions to connect with Bluetooth. No luck;
• I tried by putting the Nyon in discovery mode by pressing the headlight button for five seconds. No luck;
• I tried through the Nyon Bluetooth settings page. The iphone did not appear and the Nyon did not appear on my phone. No luck;
• I did a hard reboot of my iphone and tried all the above again. No luck;
• I called the Bosch e-bike support number and they had me do a factory reset and try all the above. The Bosch rep then said to take the Nyon and bike to a dealer and have them run a diagnostic test on it to see if the Nyon needed replacing.
• Before heading to the dealer I thought I'd try one more thing... I deleted the Bosch e-bike app from my iphone, then I did a hard reboot of my iphone, then I reinstalled the Bosch e-bike app. As soon as I opened the app and signed in to my Bosch account the app started to search for a Bluetooth connection and I was able to connect. SUCCESS!!

So, if you have the same problem or possibly other problems with Bosch bike computers try deleting and reinstalling the Bosch e-bike app.

The one thing I think you missed is just got to Bluetooth on your phone and connect there. I had to do it that way before especially on the old nyon.

 

[retiredNH]

The one thing I think you missed is just got to Bluetooth on your phone and connect there. I had to do it that way before especially on the old nyon.

Sometimes this works, but with some apps, you must connect through the app, believe it or not. Bluetooth connectivity seems to be a black art, and has been my bane this past year.

 

[jpa2825]

This is my first post on this forum as I just joined as I received my first electric bike last week. I have lurked around here a bit before and found useful information so I thought I could share some in return.

On January 12 I received my new Riese & Müller Multicharger with Bosch Nyon computer. It was delivered from the dealer by truck as the dealer is a ferry ride away. I love the bike and workmanship and everything worked great except I could not connect the Nyon to my iphone through Bluetooth.

I installed the Bosch e-bike app on my phone and the Nyon connected perfectly through WiFi. But not through Bluetooth. With the Nyon attached and off the bike it could not see my iphone when both were in discovery mode. The iphone couldn't see the Nyon either. So I tried the following:

• I made sure my phone Bluetooth was on and the Nyon was signed into my Bosch account;
• I deleted the WiFi connection and followed Bosch's step by step instructions to connect with Bluetooth. No luck;
• I tried by putting the Nyon in discovery mode by pressing the headlight button for five seconds. No luck;
• I tried through the Nyon Bluetooth settings page. The iphone did not appear and the Nyon did not appear on my phone. No luck;
• I did a hard reboot of my iphone and tried all the above again. No luck;
• I called the Bosch e-bike support number and they had me do a factory reset and try all the above. The Bosch rep then said to take the Nyon and bike to a dealer and have them run a diagnostic test on it to see if the Nyon needed replacing.
• Before heading to the dealer I thought I'd try one more thing... I deleted the Bosch e-bike app from my iphone, then I did a hard reboot of my iphone, then I reinstalled the Bosch e-bike app. As soon as I opened the app and signed in to my Bosch account the app started to search for a Bluetooth connection and I was able to connect. SUCCESS!!

So, if you have the same problem or possibly other problems with Bosch bike computers try deleting and reinstalling the Bosch e-bike app.

Been dealing with this issue for a year. Will try this witchcraft to see if it works. Thanks for the detailed writeup.

 

[rudym]

same basic thing i had to do to connect.... i found out just by luck because of a problem i had with a brose controller.