Name of e-bike for parts

[Dark]

Hello To everyone reading this. I would just like to ask if anyone is familiar with the name of this e-bike; a family member just bought it and it needs certain parts like a new batterie but they don't know much about bikes and they live very far for me to look into it in person. Thank you.
edit: Couldn't find anything using the name written on it bdw.

 

[6zfshdb]

Posting more pics, particularly of the inside of the battery compartment, might help.

It appears from your pic that the rear rack is bent, which may interfere with the battery.

 

[keithj69]

Could they get pictures of the controller? I am going to guess it is around the chain on the seat tube. There are a lot of rack mounted batteries and if you can figure out the voltage of the controller by a model number, it possibly could help. and also the connector type from the battery connector to the controller. Also get a picture form the other side of the bike to help some.

 

[Dark]

Thank you. I'll see if they can get more pictures.