Dabramow
New Member
- Region
- USA
Hi...I just finished a long and arduous process with my Beecool Adventurer.
I ordered the bike back in October and kept on getting shipment notifications even though the bike wasn't shipped until late December.
After receiving and assembling the bike, and fully charging the battery, I was getting an error on the system (for a brake issue) rendering this brand new bike unusable.
After lots of back and forth with Service and support having me mess with the cable connections, unplugging and removing the controller and plugging wires in and out (seriously wtf) and me requesting a replacement bike or to have them send and pay for a technician to come and fix, they decided the best solution was to send me a new set of brake levers and wires to replace myself (including the cable threaded through the body, redoing cable management, and hoping it would be fixed). This was too much for me to even think about wanting to do on a brand new ebike. They offered to cover a maximum of $50 to have a technician come to fix this never-having-worked ebike.
My 2 week return window was closing. And now if I wanted to return it, I would have to pay for shipping. I threatened to take them to small claims court.
TBH, I am kind of blown away that today, in an ebike market looking for differentiation from competitors, Beecool would leave a customer like this. This could have been so easily fixed, but they chose the difficult path that few, if any, customers would follow to get a brand new ebike to work.
In the end they paid for the return shipping and refunded in-full my purchase. I bought an Aventon Aventure in the end - easy order, quick ship, easy assemble, AND IT WORKED. Some small customer service issues were very quickly resolved and I am a happy customer of Aventon.
I ordered the bike back in October and kept on getting shipment notifications even though the bike wasn't shipped until late December.
After receiving and assembling the bike, and fully charging the battery, I was getting an error on the system (for a brake issue) rendering this brand new bike unusable.
After lots of back and forth with Service and support having me mess with the cable connections, unplugging and removing the controller and plugging wires in and out (seriously wtf) and me requesting a replacement bike or to have them send and pay for a technician to come and fix, they decided the best solution was to send me a new set of brake levers and wires to replace myself (including the cable threaded through the body, redoing cable management, and hoping it would be fixed). This was too much for me to even think about wanting to do on a brand new ebike. They offered to cover a maximum of $50 to have a technician come to fix this never-having-worked ebike.
My 2 week return window was closing. And now if I wanted to return it, I would have to pay for shipping. I threatened to take them to small claims court.
TBH, I am kind of blown away that today, in an ebike market looking for differentiation from competitors, Beecool would leave a customer like this. This could have been so easily fixed, but they chose the difficult path that few, if any, customers would follow to get a brand new ebike to work.
In the end they paid for the return shipping and refunded in-full my purchase. I bought an Aventon Aventure in the end - easy order, quick ship, easy assemble, AND IT WORKED. Some small customer service issues were very quickly resolved and I am a happy customer of Aventon.