citivas
Member
I've had my 2021 Turbo Como 4.0 a little less than three weeks and been able to ride it 7 times so far putting on 127 miles. Today was the seventh ride. All of the rides were either on the roads around my house or a nearby flat groomed gravel bike path. No issues with any of them. Today was the same roads around my house. It had been 4 days since my last ride. The bike turned on fine and Mission Control said everything was fine.
Biked about 2 miles before I could feel the motor stop assisting the ride. Display and light still working. I pulled over and power cycled the battery. No change. I turned it off again and made sure the battery was properly seated -- it was and I am always super careful to make sure it fully clicks and locks in (having read about that issue). Still no change. Checked the Mission Control diagnostic and it gives an error message about how it was improperly shut off 3 times and it auto-shuts down on the 4th. I've never improperly shut it off -- I always carefully turn off the battery before removing the battery. Also, it kept refreshing the message as if it was detecting new improper shut downs even as it was seated in the bike and powering the light and display.
I finally took the battery inside for a while and brought it back out later and tried again and for now the error has cleared. It was 56 degrees when I started the ride so this isn't a temperature issue, and I am 100% confident the battery was property seated every time and that it's never been removed while the bike was on.
Problem temporarily gone, but it's shaken my trust. No fun to lose all power assist with this heavy bike if I was further out on my route. Anyone experience this kind of problem and what does it suggest is really wrong -- some loose connection in the bike's cabling between the battery and the motor or some other motor failure? I can take it back to the dealer but it would be better if I could point him to the real issue, which definitely isn't repeatedly improperly turning the bike off or the battery not being seated.
Thanks.
Biked about 2 miles before I could feel the motor stop assisting the ride. Display and light still working. I pulled over and power cycled the battery. No change. I turned it off again and made sure the battery was properly seated -- it was and I am always super careful to make sure it fully clicks and locks in (having read about that issue). Still no change. Checked the Mission Control diagnostic and it gives an error message about how it was improperly shut off 3 times and it auto-shuts down on the 4th. I've never improperly shut it off -- I always carefully turn off the battery before removing the battery. Also, it kept refreshing the message as if it was detecting new improper shut downs even as it was seated in the bike and powering the light and display.
I finally took the battery inside for a while and brought it back out later and tried again and for now the error has cleared. It was 56 degrees when I started the ride so this isn't a temperature issue, and I am 100% confident the battery was property seated every time and that it's never been removed while the bike was on.
Problem temporarily gone, but it's shaken my trust. No fun to lose all power assist with this heavy bike if I was further out on my route. Anyone experience this kind of problem and what does it suggest is really wrong -- some loose connection in the bike's cabling between the battery and the motor or some other motor failure? I can take it back to the dealer but it would be better if I could point him to the real issue, which definitely isn't repeatedly improperly turning the bike off or the battery not being seated.
Thanks.
