LimboJim
Well-Known Member
- Region
- USA
I put a original model Vyron eLect dropper on my Bulls in early 2017 (just as the new version came out), and it was awesome for a year and a half. A few weeks ago, however, I lifted the 50+ lb bike by the seat and the Vyron's top just popped off, spewing blue hydraulic fluid everywhere. I checked the post's air pressure regularly, and it was consistently between the 180-220 PSI recommended range. I also had no major crashes with the Vyron installed.
When I examined the post's inner construction after it exploded, however, it seemed that the threads that held the top down were worn, or (more likely) just not very deep to begin with. My guess: they didn't account for the 15-25 lbs of extra weight of eMTBs when engineering those top threads.
Anyway, the warranty gave no time limit that I could find, and said to bring it to the place-of-purchase or contact Magura for repair or replacement. Because I bought it from bike-discount.de in Germany and I'm in America, I emailed Magura USA. It took a week-plus (and a follow-up re-mail) to get a reply, but they provided a prepaid shipping label and I sent directly it to them.
Today (a few weeks later), I got a spankin' new Vyron from Magura (2018 model, I believe), so kudos to them for backing up their product! Still, I'm posting this to alert other eMTB owners with Vyron posts to avoid lifting their bikes with the seat.
When I examined the post's inner construction after it exploded, however, it seemed that the threads that held the top down were worn, or (more likely) just not very deep to begin with. My guess: they didn't account for the 15-25 lbs of extra weight of eMTBs when engineering those top threads.
Anyway, the warranty gave no time limit that I could find, and said to bring it to the place-of-purchase or contact Magura for repair or replacement. Because I bought it from bike-discount.de in Germany and I'm in America, I emailed Magura USA. It took a week-plus (and a follow-up re-mail) to get a reply, but they provided a prepaid shipping label and I sent directly it to them.
Today (a few weeks later), I got a spankin' new Vyron from Magura (2018 model, I believe), so kudos to them for backing up their product! Still, I'm posting this to alert other eMTB owners with Vyron posts to avoid lifting their bikes with the seat.