Known Issues & Problems with Super73 Products + Help, Solutions & Fixes

No Ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Super73 as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update, or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
Any owners out there experiencing issues on uphill? if you did in the past, has there ever been a firmware update to correct it?