Handlebars
Well-Known Member
- Region
- Canada
Thank you for all the help, Thomas!
I know what you're talking about when you say
It depends on what you need. As a seller who wants to stand behind his sale, you want quality, dependability, and parts availability.
As a buyer, I want different. I doubt I'm ever going to ship anything anywhere, so my view point is that it all depends on costs... or more precisely, what I would perceive as the costs, risks and hassle. It's too complex to formulate, because "risks" involve more than mere risk associated with health of bike part. So it gets very generalized and comes down to "Do ya wanna do this or not? And how much are you willing to spend?"
With toys you don't send cheap things back because you either throw them away or get a soldering iron and multimeter and begin to fix them all the time. If you're afraid that your toy will come in the mail smashed up or with missing parts, you open the package on video. Show them and they send a replacement. Hobby shops are too expensive to use for repairs so they don't bother sending you to a shop unless it's an expensive toy. It's better for everyone to just make a reasonable compromise and move forward . Most often they are good if you keep it simple and don't use colloquial sayings that don't translate well. I'd assume that kind of resend isn't happening much with the bike batteries, so it requires a more careful think.
With bike parts you could send them back, but you then have the trouble and expense of using the warranty, even if the things aren't heavy. You might have to communicate back and forth and convince the busy person over there, then do the packing and shipping and maybe pay the cost of that - and the "must buy" insurance, it's better to get on with life.
On the opening point, don't some advanced people investigate the cheapo brain in order to take control of it? With RC they sometimes flash the board to make it perform differently (usually not to increase power, but to allow it to be smoother, thriftier, and do new things), then they make it available to everyone, then manufacturers will take it up as an innovation.
"To me warranty service for kits is paramount."
As long as the major parts have a reasonable lifespan with a good record and replacement parts are available, I don't care for that once a certain price difference is offered. It's too expensive to send stuff back. There ARE exceptions that make you take it to heart ...
"Dear Customer,
In this catalog there are a number of products that carry a lifetime guarantee.
Now, it wouldn't be credible for us to state that a product will last forever, but it's not a stretch for you to see that you'll get full value (one way or another) out of each of the products so described. A lifetime guarantee is one of the ways a manufacturer telegraphs that the product will outlast your expectations of it or you'll get your money back.
(abridged)
One of the challenges we face with offering a broad range of "lifetime" tools is that each time we're successful selling a product, we effectively diminish our own future market.
(abridged)
Don't cut us any slack based on past performance – it's the only way to assure our future performance remains up to snuff!
Cheers,
Robin C. Lee
President"
I know what you're talking about when you say
From an RC toys *buyer* aspect, though, cheap wins. It applies somewhat here, I'm sure.Cheap kits have cheap controllers. Untrainable brains. Exactly why I stick to Grin and EM3ev for complete kits.
It depends on what you need. As a seller who wants to stand behind his sale, you want quality, dependability, and parts availability.
As a buyer, I want different. I doubt I'm ever going to ship anything anywhere, so my view point is that it all depends on costs... or more precisely, what I would perceive as the costs, risks and hassle. It's too complex to formulate, because "risks" involve more than mere risk associated with health of bike part. So it gets very generalized and comes down to "Do ya wanna do this or not? And how much are you willing to spend?"
With toys you don't send cheap things back because you either throw them away or get a soldering iron and multimeter and begin to fix them all the time. If you're afraid that your toy will come in the mail smashed up or with missing parts, you open the package on video. Show them and they send a replacement. Hobby shops are too expensive to use for repairs so they don't bother sending you to a shop unless it's an expensive toy. It's better for everyone to just make a reasonable compromise and move forward . Most often they are good if you keep it simple and don't use colloquial sayings that don't translate well. I'd assume that kind of resend isn't happening much with the bike batteries, so it requires a more careful think.
With bike parts you could send them back, but you then have the trouble and expense of using the warranty, even if the things aren't heavy. You might have to communicate back and forth and convince the busy person over there, then do the packing and shipping and maybe pay the cost of that - and the "must buy" insurance, it's better to get on with life.
On the opening point, don't some advanced people investigate the cheapo brain in order to take control of it? With RC they sometimes flash the board to make it perform differently (usually not to increase power, but to allow it to be smoother, thriftier, and do new things), then they make it available to everyone, then manufacturers will take it up as an innovation.
"To me warranty service for kits is paramount."
As long as the major parts have a reasonable lifespan with a good record and replacement parts are available, I don't care for that once a certain price difference is offered. It's too expensive to send stuff back. There ARE exceptions that make you take it to heart ...
"Dear Customer,
In this catalog there are a number of products that carry a lifetime guarantee.
Now, it wouldn't be credible for us to state that a product will last forever, but it's not a stretch for you to see that you'll get full value (one way or another) out of each of the products so described. A lifetime guarantee is one of the ways a manufacturer telegraphs that the product will outlast your expectations of it or you'll get your money back.
(abridged)
One of the challenges we face with offering a broad range of "lifetime" tools is that each time we're successful selling a product, we effectively diminish our own future market.
(abridged)
Don't cut us any slack based on past performance – it's the only way to assure our future performance remains up to snuff!
Cheers,
Robin C. Lee
President"
Right. and I forgot to mention "time to wait" until the part gets fixed and returned. Months? Maybe better to buy another and work on the damaged one.They just have s higher failure rate. Any warranty replacement is hit or miss and usually a frustratingly long process. Same for Luna. All good until there’s an issue. I hate fighting for good service.
It costs almost 3 times as much. You get more and better stuff and can have more control, but the project dollar amount just expanded too much.So, I have to ask, why Bafang overMAC?